Manager, E-Commerce - Olympics & Paralympics

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

Position Overview

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of Endeavor, a global sports and entertainment company. 

We are looking for an experienced & passionate Manager, E-commerce to support the execution and management of global e-commerce/direct-to-consumer strategy for Olympic & Paralympic Hospitality packages for Milan Cortina 2026 and LA28. This role focuses on driving online revenue, understanding the profile and motivations of online buyers, and improving the user experience on the e-commerce platform. The Manager, E-Commerce will work closely with teams such as Product, Ticketing, Marketing, Guest Services, and Technology to optimize the e-commerce platform and drive consumer engagement.  This role reports to the Director, Digital Marketing.

Key Responsibilities

Strategy and Planning

• Assist in implementing e-commerce strategies aligned with the objectives of event business lines.
• Provide input to leadership on trends, market insights, and opportunities for growth.

Team Collaboration

• Work closely with cross-functional teams to ensure smooth execution of e-commerce initiatives.
• Support team members by providing insights and recommendations to improve operational efficiency.

E-Commerce Operations.

• Monitor and enhance the user journey to improve conversion rates and customer satisfaction.
• Ensure the e-commerce platform is functional, up-to-date, and optimized for user experience.

Marketing and Promotion

• Coordinate with the Marketing team to implement digital marketing campaigns that drive traffic and sales.
• Support the execution of promotional strategies to highlight event-specific offerings.

Revenue and Performance

• Track sales performance and provide recommendations to achieve revenue targets.
• Identify opportunities for upselling and cross-selling through the platform.

Analytics and Reporting

• Monitor key performance indicators (KPIs) and generate reports to track the success of e-commerce efforts.
• Provide insights based on data analysis to inform future strategies and campaigns.
• Assist in post-event evaluations to identify areas for improvement.

Qualifications

• Bachelor’s degree in business, marketing, or a related field.
• 3+ years of experience in e-commerce operations or a related role, preferably in the sports or entertainment industry.
• Familiarity with digital marketing, e-commerce platforms, and emerging trends.
• Strong analytical skills and the ability to make data-driven decisions.
• Strong organizational skills and attention to detail.
• Excellent communication and collaboration skills.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Appreciation of popular culture and an understanding of consumer interests across key passion points, such as sports, culture, art, fashion, music, and entertainment.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world’s diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience.  Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$75,000 annually

Hiring Range Maximum:

$100,000 annually