Role Description

As a First Level IT Support Specialist at Innerspace, you’ll be on-site in Innsbruck, at the forefront of delivering seamless VR experiences to our customers while keeping our internal IT operations running smoothly. Your mission is to troubleshoot technical issues across hardware, software, and networking, with a special focus on VR setups, ensuring users can unlock immersive learning opportunities. Join our dynamic environment to become the go-to expert in bringing our VR-training-solution to our customers all over the globe. With our commitment to professional growth and development, you’ll also have the opportunity to expand your expertise, learn new skills, and grow with Innerspace as our organization continues to scale.

Responsibilities

Setting up and configuring VR hardware and software for our customers
Serve as the first point of contact for internal & external Help Desk queries
Diagnose and resolve basic hardware, software, and network issues
Maintain records of troubleshooting steps, resolutions, and best practices

Requirements

Passion for Technology
Solid grasp of Windows, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP)
Ability to diagnose and resolve basic hardware/software issues
Fluent German and good English skills, you will work in an English-speaking company

Conditions and Benefits

Competitive gross salary starting at €35,000 per year - potential for overpayment based on experienceFlexible working hours and remote work options
Full-time permanent contract (38.5 hours/week)
Modern office in Innsbruck, amidst the breathtaking Alps
Immediate start date
Mobility package options: 1-year public transport pass in Tyrol or convenient parking near the office
Complimentary English and German courses with team colleagues

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About us

Start your career at Innerspace: We empower our customers and their employees to master essential industrial processes. We are looking for ambitious people who want to build transformational and scalable VR products unitedly with us. Everyone in our team plays a key role in growing the company. Do you want to contribute? Then we look forward to receiving your application!

If you want to know what working at Innerspace truly is like, we encourage you to read our employees’ opinions at Kununu and ask our team on LinkedIn.

About The Company

Innerspace

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InnerspaceVR is one of Europe's leading VR studios. We create games for Virtual Reality for home entertainment and LBVR.

Our portfolio includes the award-winning Firebird franchise and the upcoming A Fisherman's Tale (co-production with ARTE, published by Vertigo Games).

We are working on future projects with exciting VR-native creators, crafting our own development tools on top of AAA game engines, and pushing the boundaries of what entertainment for VR means.

The studio is based in Paris, France, with an office in Los Angeles (CA).

Feel like joining us ?

Write an email to joinus@innerspacevr.com

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