First Level IT Support Specialist (m/f/x)

Role Description

As a First Level IT Support Specialist at Innerspace, you’ll be on-site in Innsbruck, at the forefront of delivering seamless VR experiences to our customers while keeping our internal IT operations running smoothly. Your mission is to troubleshoot technical issues across hardware, software, and networking, with a special focus on VR setups, ensuring users can unlock immersive learning opportunities. Join our dynamic environment to become the go-to expert in bringing our VR-training-solution to our customers all over the globe. With our commitment to professional growth and development, you’ll also have the opportunity to expand your expertise, learn new skills, and grow with Innerspace as our organization continues to scale.

Responsibilities

• Setting up and configuring VR hardware and software for our customers
• Serve as the first point of contact for internal & external Help Desk queries
• Diagnose and resolve basic hardware, software, and network issues
• Maintain records of troubleshooting steps, resolutions, and best practices

Requirements

• Passion for Technology
• Solid grasp of Windows, Microsoft Office 365, and basic networking (TCP/IP, DNS, DHCP)
• Ability to diagnose and resolve basic hardware/software issues
• Fluent German and good English skills, you will work in an English-speaking company

Conditions and Benefits

• Competitive gross salary starting at €35,000 per year - potential for overpayment based on experienceFlexible working hours and remote work options
• Full-time permanent contract (38.5 hours/week)
• Modern office in Innsbruck, amidst the breathtaking Alps
• Immediate start date
• Mobility package options: 1-year public transport pass in Tyrol or convenient parking near the office
•  Complimentary English and German courses with team colleagues

About us

Start your career at Innerspace: We empower our customers and their employees to master essential industrial processes. We are looking for ambitious people who want to build transformational and scalable VR products unitedly with us. Everyone in our team plays a key role in growing the company. Do you want to contribute? Then we look forward to receiving your application!

If you want to know what working at Innerspace truly is like, we encourage you to read our employees’ opinions at Kununu and ask our team on LinkedIn.