Game Ops Director

This is an exciting opportunity to be the first Director of Game Operations for a brand new game and to develop your own team!
You will play a critical role developing & executing our live operations strategy and be an integral part of the leadership team for a new game in development. You will own the roadmap for building new live operations features, campaigns, and tools that deliver significant performance uplift and/or operational efficacy.
You will also partner with our business Analysts team to structure & understand analyses that improve the impact of campaigns & LiveOps features. Owning player engagement KPIs, monetization, and retention, you will have the opportunity to develop a team of live ops managers.

What You'll Do

• Lead a cross functional Live Operations team and manage the live operations strategy for a new social casino application
• Develop new LiveOps features & campaigns to drive monetization and engagement
• Own the long- and short-term features & tools roadmap based on live operations priorities & performance
• Measure and analyze the success of campaigns & features and optimize their performance through A/B testing
• Be an expert on industry trends to evolve our thinking and share best practices
• Manage and mentor LiveOps/CRM managers to increase their impact on the business, develop their functional and domain expertise, and increase job satisfaction
• Work closely with data science team to identify & operationalize player segments
• Establish and improve processes to ensure time & resources are spent efficiently and effectively.

What We're Looking For

• 3+ years in mobile free-to-play live operations, monetization or product management
• Demonstrated ability to use segmentation, A/B testing, customer lifecycle & behavioral data to personalize and optimize features.
• Previous managerial experience.
• Strong English written/verbal skills.
• Experience working on new games
• Analytical work experience
• Open-minded and not afraid to make mistakes
• People person who sees the individual, and enjoy collaborating and succeeding as a team
• Curious, creative, you can think outside the box to come up with new idea

Why Product Madness?

You will be joining a global powerhouse where you will be part of a world-class talented team that creates remarkable hit games such as Heart of Vegas, Lightning Link, Cashman Casino, Mighty Fu, and Big Fish Casino.  The success of these titles has led to over 400 million downloads and more than 50 million active users. But there is no stopping us there, we also have a new games team that is working on bringing new hit games to the market. Product Madness is an Aristocrat Technologies company within its digital games division of Pixel United. 

Outstanding growth has seen us build Product Madness to more than 800 team members and counting, you can join one of our seven global talent hubs including London, USA, Canada, Spain, Poland, Ukraine & Israel.

You will be part of a company that is not only Mad about games but Mad about our people. Living by our value of people first, you will feel this firsthand from the moment you step into one of our fantastic studios. This is made possible by our amazing studio experience team who help make Product Madness such a fun place to work. Be it arranging endless snacks, weekly breakfasts & lunches, lavish Christmas & summer parties, happy hour drinks, social get-togethers and so much more. 

So what is stopping you from coming and joining the Madness?

Benefits:

• Flexibility: Flexible working schedules & Hybrid mode (2 days/week in office) 

• Health Benefits: Health care coverage on your first day of employment with competitive plans and virtual Health care offered 

• Wellbeing: Employee Assistance Program (EAP) + Wellness spending account (500$) 

• Time Off: 3 weeks + 4 floating days + 7 personal/sick days + Christmas shutdown 

• Financial Benefits: 100% match up to 4% on Group RRSPs + SuperShare eligibility where for every 2 Aristocrat Technologies (ATI) shares you buy, up to the set maximum, you will receive 1 for free 

• Team Member Assistance Fund: Up to $1,000 annually in financial support if you fall on hard times and need financial assistance  

• Commuting allowance (public transport or parking expense) 

• Free lunch + happy hours in the office 

• Access to LinkedIn Learning 

• Fun monthly team building events  

• + Many More ! 

Travel Expectations

None