Global IT Support Specialist

3 Months ago • 2-3 Years • Administrative

Job Summary

Job Description

Playtech's IT unit is looking for a self-motivated Global IT Support Specialist to join their team. The role involves providing tier 1-2 support for end users on local and remote sites, working with service desk ticketing systems, managing IT asset inventory, and troubleshooting issues with Windows/Mac and mobile devices, networks, and cloud solutions. The ideal candidate has excellent knowledge of Windows 11 and at least 2-3 years of experience with Windows-based client environments, including Active Directory, GPO's, SCCM/MDT installations, Windows update, and computer hardware maintenance.
Must have:
  • Excellent knowledge of Windows 11
  • 2-3 years of experience with Windows-based client environments
  • Understanding of Active Directory, GPO's, SCCM/MDT installations
  • Experience with Windows update and computer hardware maintenance
  • Knowledge of TCP/IP, Network elements and services
  • Experience with Wireless and VPN environments
  • Ability to troubleshoot network issues
Good to have:
  • Knowledge of MacOS operating systems and JAMF management
  • Knowledge and experience in cloud solutions (Office365, Azure)
Perks:
  • Global team collaboration
  • Continuous learning and development opportunities
  • Supportive work environment
  • Work-life balance
  • Company events

Job Details

Company Description

About Playtech                            

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. 

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com 

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices. 

Ready to level up your career?

Playtech‘s IT unit is looking for a self-motivated Global IT Support Specialist with ability to prioritize tasks, learn and adopt new technologies.

Job Description

Your influential mission. You will...

  • Be part of global IT team and participate in company wide projects.
  • Provide tier 1-2 support for end users on local and remote sites.
  • Work with service desk ticketing system.
  • Track and Keep IT assets inventory up-to-date.
  • Be responsible for installation, administration, maintenance and troubleshooting of windows/mac and mobile devices.
  • Troubleshoot network issues.
  • Contribute to corporate IT wiki portal

Qualifications

Components for success. You...

  • Have excellent knowledge of Windows 11 and– at least 2-3 years’ experience
  • Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.)
  • Know in practice what is Computer Hardware and Maintenance
  • Understand TCP/IP, Network elements and services, Wireless and VPN environments
  • Contribute to Documentation, KB, manuals, monitoring

You'll get extra points for...

  • Knowledge of MacOS operating systems and JAMF management
  • Knowledge and experience in cloud solutions (Office365, Azure)

Thrive in a culture that values...

  • Professional challenges
  • Initiative-taking and confident approach at the workplace
  • Active lifestyle and mental well-being
  • Work-life balance
  • Fun and engaging company events

Additional Information

IT TEAM:
Are you ready to collaborate with talented professionals from New York to Manila? Our dynamic team spans the globe, working together across Infra, Networking, Security, and HR.

Challenge Yourself: Continuously test and expand your skills in a supportive environment.

Grow Your Knowledge: Immerse yourself in the workings of a global enterprise.

Make an Impact: Your contributions are valued and essential to our success.

Be a part of something bigger. You matter here! 

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About The Company

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries


Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.


We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.


The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.


Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.


Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.


If you are an ambitious, creative thinker and would like to work for us we want to hear from you!


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