Global Tier1 MPS Service Delivery Manager

Description -

Job Summary
This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements into various product development stages, and analyzing business performance to identify areas for improvement. The role collaborates globally to implement innovative services and solutions, influences customer projects, and develops compelling proposals to drive revenue growth. The role also participates in complex cross-functional initiatives, solves challenging problems, and leads moderate to high complexity projects.

Responsibilities

• Out of the box process solving for adapting MPS process to bespoke customer processes including end to end termination processes, PO / invoicing / payment management including cross charging to the right customer departments, proactive management approvals of supplies and proactive management of B&F SLA

• Engages in the planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
• Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
• Influences customer assessment, planning, and management of network projects, ensuring customer satisfaction.
• Develops compelling proposals for new business benefits, features, and promotions, driving revenue growth.
• Analyzes the business, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Collaborates across regions, geographies, and global teams to assist in the implementation of innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Utilizes both technical and business acumen to participate in complex cross-functional initiatives with significant impact on the services business.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with 3-5 years of work experience.

Knowledge & Skills
• Agile Methodology

• Problem solving

• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
Responds to moderately complex issues within established guidelines.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

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