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IT Support Engineer

IT Support Engineer

2 Days ago • All levels

About the job

Summary_{By Outscal}

About the job:

Fortis Games is seeking a Senior Support Engineer to manage and execute strategic business support for their global remote workforce. This role involves providing IT support, managing equipment and software, ensuring regional compliance, and collaborating with local teams and vendors. Responsibilities include maintaining various systems, onboarding and offboarding staff, project management, and strong communication with stakeholders. The ideal candidate possesses extensive experience supporting remote teams, proficiency with Mac and Windows, vendor management skills, and expertise in IT and AV support. Knowledge of project management tools, onboarding/offboarding processes, and networking is essential. Experience in a game development environment is a plus.

Must have:

Proven experience supporting remote teams
Proficient with Mac and Windows
IT and AV support for office and remote staff
Vendor coordination, sourcing, and procurement
Managing multi-stakeholder projects
Solid documentation skills for BAU processes
Effective onboarding and offboarding
Proficient with Zendesk, Google Workspace, Slack, Zoom, Okta, JAMF, Intune, and asset management tools
Basic IT networking and experience with Cisco Meraki
Strong communication, organizational, and critical thinking skills
Adaptability in a fast-paced environment

Good to have:

Experience working in a game development environment

Perks:

Opportunity to impact game development and company direction
Team-first mentality and diverse, inclusive culture
Work with experienced and accomplished talent
Contribute to building a connected gaming community

Who we are

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make.

We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

About the role

Fortis Games is hiring a senior support Engineer to manage, execute, and track cross-functional strategic business support needs for its Global remote staff. This role will focus on providing various support aspects for team members and business partners within the geographical region but will also include remote support of other regions as needed.

What you’ll achieve

Maintain and support various systems within the tech stack.
Collaborate with local leads and teams to identify and deliver on their needs.
Manage setup and recovery of laptops, IT equipment, and software for staff transitions.
Act as a regional expert, ensuring compliance with local laws and regulations in strategy and execution.
Identify, onboard, and work with local vendors to meet equipment and software needs.
Engage in regional project tasks, tracking progress in tools like Zendesk, ClickUp, JIRA, Confluence, and Google Workspace.
Build relationships to execute projects with high quality and on schedule.
Maintain clear communication with internal/external stakeholders and keep project documentation up to date.

What you’ll need to be successful

Technical Support Experience: Proven experience supporting remote teams, proficient with Mac and Windows, IT and AV support for both, office and remote staff.
Vendor and Partner Management: Skilled in vendor coordination, sourcing, and procurement to meet tight timelines.
Project Management: Capable of managing multi-stakeholder projects with solid documentation skills for BAU processes.
Staff Onboarding and Offboarding: Effective onboarding (hardware setup, software access) and offboarding (hardware recovery, access revocation).
Systems and Tool Expertise: Proficient with Zendesk, Google Workspace, Slack, Zoom, Okta, JAMF, Intune, and asset management tools.
Networking Knowledge: Basic IT networking and experience with Cisco Meraki.
Game Development Environment: Experience working in a game development environment is a plus
Soft Skills: Strong communication, organizational, and critical thinking skills, and adaptability in a fast-paced environment.

Why join us

There are many reasons to join us, but here are a few:

We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming

Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

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About The Company

Fortis Games

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Fortis is a global game studio with a mission to create worlds that matter — that challenge minds, build connections, and inspire communities. Founded by industry veterans, Fortis believes games have the ability to create a positive impact on society and culture, and now more than ever, those are the experiences players are looking for. With team members already in the US, UK, Canada, Romania, Portugal and Brazil, Fortis is growing and seeks the best of the best from around the world in order, regardless of location, to create a best-in-class games studio. Join us!