Ubisoft's IT Business Application domain seeks an Application Specialist for an 18-month fixed-term contract within the Workforce Administration Product Team.  This role involves resolving requests and incidents, delivering user-friendly solutions for HR teams and employees. Responsibilities include functional and technical analysis of support tickets, collaboration with developers, creating procedures and documentation, providing training, creating SQL queries, system monitoring, and data cleanup.  The ideal candidate possesses IT/Accounting/Finance experience, ERP system knowledge, customer support skills, basic SQL/Oracle database knowledge, and strong analytical and communication skills.

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<div itemprop="description"><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p><u><strong>Your life at Ubi</strong></u></p><p>In the IT Business Application domain of Ubisoft, and more particularly in the Workforce Administration Product Team, we are looking for an Application Specialist to join us on an 18-month fixed-term contract.</p><p>Within the Workforce Administration Team, you will play a key role in helping and resolving requests &amp; incidents, being in charge of delivering reliable, efficient, and user-friendly solutions that support HR teams and employees across the organization.&nbsp;You will analyze and understand the users’ needs and provide assistance and ensure the smooth operation of our products. You will suggest improvements and advise end users about the usage, configuration, settings and best practices to ensure products are used to their full potential.</p><p>&nbsp;</p><p><u><strong>Your main mission:</strong></u></p><ul><li>Perform functional and basic technical analysis on the assigned support tickets and handle the communication with the users;</li><li>Collaborate closely with Support Developers to identify the best solutions for bug corrections/ developments in the requested deadlines;</li><li>Create working procedures, build-up knowledge database and functional documentation;</li><li>Provide trainings and step by step application utilization guidance for applications’ users.</li><li>Create SQL queries and request data updates in the database;</li><li>Perform regular system monitoring and data clean-up activities;</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p><u><strong>The professional value you bring:</strong></u></p><ul><li>Previous experience in IT or Accounting/ Finance, preferably around ERP systems;</li><li>Previous experience in Customer Support or a similar role</li><li>Basic SQL/ Oracle databases knowledge.&nbsp;</li><li>Understanding of Accounting principles is an advantage.</li><li>Analytical skills.</li><li>Good written and oral knowledge of English, French is a plus.</li></ul><p>&nbsp;</p><p><u><strong>The personal value you bring:</strong></u></p><ul><li>Sense of ownership and responsibility on the job;</li><li>Innovative, curios and inquisitive</li><li>Ability to understand business processes and incorporate them in IT systems</li><li>Enthusiasm for learning new technologies.</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><strong>What do we offer benefits wise?</strong> &nbsp;</p><ul><li>Meal tickets with the value of 30 RON/day</li><li>Studio offered free days, confirmed on an annual basis for different events</li><li>WorldClass subscription</li><li>Access to private medical system and special subscription rates for family members</li><li>Life insurance</li><li>Specific financial support for different events in your life</li><li>Study leave</li><li>Christmas/ Easter celebration with a special gift</li><li>Partners’ discounts</li><li>Video games and consoles to borrow</li><li>Access to Ubisoft games via own Uplay account</li><li>Annual development opportunities and access to multiple career paths and technical certifications</li><li>Access to specialized training and books on various related skills</li><li>Opportunities for international mobility and assignments</li><li>Wellbeing program (including physical fitness, mental health, financial education and internal communities)</li><li>Hybrid work (from home/ from office)</li><li>Bookster (borrow books for free, delivered at home or in the office)</li><li>Free fruits and coffee in the office</li><li>On-site cafeteria with special discounts</li><li>Ubisoft bikes, free rental</li><li>Parking spaces for cars, bikes, motorbikes</li></ul><p>&nbsp;</p><p><u><strong>About us</strong>&nbsp;</u></p><p>Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.</p><p>Find us on <a href="https://www.facebook.com/UbisoftRomania/">Facebook</a>, <a href="https://www.instagram.com/ubisoftro/">Instagram</a> &amp; <a href="https://www.linkedin.com/company/ubisoft-bucharest">LinkedIn</a>, see how we do things, how we like to have fun and join us!&nbsp;</p><p>&nbsp;</p></div></section></div>