Manager, Payments Experience Design, Visa Consulting & Analytics

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operations, and macroeconomics, VCA drives high impact and tangible financial results.

At VCA Digital Practice, we drive digital enhancements and transformations for our clients to thrive and compete in a digital world. We help our clients with various capabilities that accelerate digital channel sales, enhance payments, and create superior digital experiences.

What a Manager, Payments Experience Design, does at Visa Consulting and Analytics

• You will drive co-creation of new solutions and digital journeys, by leveraging design principles and HCD approach.
• Communicate visually through storyboards, wireframes, interactive prototypes and concepts.
• You will join engagement teams serving our clients and gain exposure to a spectrum of topics that are complex in scale and scope, intellectually demanding, and deadline driven.
• You will work in teams of typically 3 – 5 consultants/designers, taking charge of specific aspects of the project. You will do extensive research, source data, lead cocreations and contribute to identifying potential solutions for a specific client problem or challenge.
• Rapidly convert ideas into working prototypes, meshing-together solutions/capabilities that exist within Visa or externally.
• Conduct and/or support in-depth market testing using various qualitative and quantitative research methods
• Develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and be able to apply them to clients’ business problems to actively engage with clients and co-develop meaningful solutions to address their challenges.
• You will also present results to internal Visa stakeholders, client management and at-times implement recommendations in collaboration with client team members.
• Contribute to key Practice building initiatives – Capability / IP generation, training, mentorship, team initiatives.

Why this is important to Visa

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, Visa Net, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network, and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators, and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

• 6-8 years of experience in Product Design, with a portfolio that showcases a deep understanding of user-centered design principles.
• Strong fluency in digital design software including Adobe Creative Suite and Figma.
• The candidate should have a strong understanding of the Payments, BFSI, and Fintech market for the India and South-Asia region
• Curious, up to date with Indian payment landscape with a point of view on what & how of client priorities & problems
• Solid understanding of user-centered design principles, user experience design best practices, service design, user research, innovations, trends, and emerging technologies.
• Extensive experience in leading design projects from conception to completion.
• Experience and proven track record running client engagements, demonstrating excellence in presentation polish, and strong client orientation.
• Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations.
• Analytical thinker, creatively confident, team oriented, collaborative, diplomatic with excellent presentation skills, including strong oral and writing capabilities.
• Deadline driven, organized and be able to multi-task.
• Strong verbal and written communication skills, able to develop well-structured communications and deliver presentations to audiences.
• Strong analytical skills, ability to have structured thinking and build strong arguments, comfort with ambiguous, ever-changing scenarios.
• Collaborative team player with ability to work with people from diverse backgrounds.
• Entrepreneurial, proactive, pragmatic, someone who ‘rolls up the sleeves’ and gets things done.

What will also help:

• Prior experience in Management Consulting firms working on strategic engagements.
• Payments and Banking experience preferred.
• Strong academic achievements / high GPA from a top tier institution.

Projects you will be a part of:

At Digital Practice, you will learn how to design, build, scale, and transform digital businesses. You will learn about Digital Payment Products, Building New Digital Capabilities, and Scaling user loyalty and revenues by leveraging cutting edge digital capabilities.

You will have opportunities to hone your functional expertise with Digital Practice and your core business skills. You will have opportunities to learn on the job and through formal training programs. We work on a wide variety of topics and this experience will offer a great platform to build your career.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.