Monitoring Engineer II

2 Weeks ago • 3-6 Years

About the job

Summary_{By Outscal}

Monitoring Engineer II needed for Russell Investments in Mumbai. 3-6 years' experience, expertise in Solarwinds, Windows & Linux servers, VMware environments, ITIL framework, and strong communication skills are required.

About the job

Business Unit:

Global Information Technology

Reporting To:

Manager, Infrastructure Operations

Shift:

US/Seattle (8:30 pm - 5:30 am IST) (India)

About Russell Investments, Mumbai:

Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 88-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm has over $1 trillion in assets under advisement (as of December 31, 2023) and $302.7 billion in assets under management (as of March 31, 2024). Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai, and Mumbai.

Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm’s growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world.

For more information, please visit https://www.russellinvestments.com.

Job Description:

The Monitoring Engineer II is both a technical and business collaboration role supporting Russell Investments’ compute infrastructure. You will directly support mission critical servers across all Russell Investments’ global sites and partner with management in Seattle, WA. Technical knowledge and experience supporting Solarwinds, Windows servers, Linux Servers, and VMware environments are a must.

Years of Experience

3-6 years of relevant industry experience

Qualifications

Bachelor’s Degree in Computer Science, Business or Engineering. Equivalent work experience may be considered in lieu of education.

Troubleshooting performance related issues

Experience in IT service delivery using the ITIL framework

Demonstrated experience working as part of a high performing team

Ability to communicate complex technical details to all levels of management

Expertise in understanding, setting, and managing customer expectations

Ability to understand and solve complex problems quickly

Experience supporting enterprise monitoring and alerting tools for servers, databases, and networks

Responsibilities

Day-to-day operational support and maintenance (including patching and upgrading) of the compute environments

Task delegation and work oversight of junior and intermediate level Systems Engineers

Maintains detailed documentation and inventory of all managed environments

Responsible for timely on-call response to incidents

Maintain confidentiality of sensitive company data without exception

Maintain an instant and trending view of the health of the infrastructure

Participate in other IT projects and/or tasks as needed

Operational management and support of enterprise monitoring tools with integration into ITSM software

Candidate Requirements

Expert Level Solarwinds Knowledge

Experience in administering Microsoft Windows Server

Experience in administering Linux Servers

Experience with Jira Service Management

Familiarity with Active Directory

VMware – vCenter, ESXi and vSAN (HCI)

Server hardware support and configuration (preferably Dell PowerEdge)

Scripting (e.g. PowerShell, Perl, etc.)

Desired certifications: MCSE, VCP

Core Values

Strong interpersonal, oral, and written communication and collaboration skills with all levels of management

Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,

Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.

Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.

Exemplifies our customer-focused, action-oriented, results-driven culture.

Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.

Ability to act with discretion and maintain complete confidentiality.

Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.