Part-Time German Player Support

7 Months ago • All levels

Job Summary

Job Description

This part-time, remote Player Support Advocate position requires fluency in German and English. Responsibilities include resolving customer queries via live chat and phone (callbacks), providing first-time resolutions, maintaining response times, protecting confidentiality, troubleshooting technical issues, collaborating with a global team, and identifying query trends. The role demands excellent communication, attention to detail, analytical skills, and problem-solving abilities. Experience with gaming consoles/PCs is advantageous. Two weeks of full-time paid training (09:00-18:00 GMT) are required.
Must have:
  • Fluency in German & English (reading & writing)
  • Excellent communication & attention to detail
  • Technical troubleshooting skills
  • Problem-solving and analytical skills
  • Proactive and collaborative attitude
Good to have:
  • Experience playing consoles/PC games
  • Familiarity with technical faults on consoles/PCs
Perks:
  • Fully paid familiarisation/training

Job Details

Description

Title: Player Support Advocate

Location: Remote | Work from Home

Hours: Part-Time

Familiarisation/Training: Fully Paid

Start Date: December - January

What you’ll be doing:

  • Ensuring customers' queries are answered with the aim of a first-time resolution and ensuring that all responses are provided with excellent attention to detail, care, and professionalism.
  • Ensuring queries are responded to within our agreed response times and that all customer communications are dealt with to provide solutions as a priority whilst protecting confidentiality.
  • Resolving all technical issues raised by customers, particularly via live chat, by carrying out fault-finding analysis and offering appropriate solutions that resolve the customer's issue. Although most of the role is based on non-voice communications, you will be trained and expected to communicate with customers via telephone (callbacks for example).
  • Maintaining a world-class, dedicated service, focused on exceptional responses and excellent, outstanding quality.
  • Working with your colleagues across the wider global customer community to identify trends in customer queries.

Requirements

  • Fluency in the language you are applying for & English, particularly reading & writing.
  • Excellent attention to detail, strong communication skills, and knowledge of Computers.
  • Self-motivated, a proactive attitude with the ability to work productively and collaboratively within a multilingual team.
  • A logical, methodical approach with good analytical and problem-solving skills.
  • Excellent observation and attention to detail skills with patience, perseverance, and good concentration.
  • Experience in playing consoles and or PC gaming is advantageous.
  • Be comfortable discussing technical faults/issues relating to game consoles/PCs.
  • Be able to attend two weeks full-time training held between 09:00 - 18:00 GMT.

PC requirements:

    • An internet speed minimum of 10 Mb/s download and 1.7 Mb/s upload internationally.
    • A minimum of 4 GB RAM memory.
    • Your computer should run at least a 64-bit version of Windows 10 or newer or a recently released version of macOS.
    • An i5 processor (2,4 GHz or faster), or better/ similar, max. 3 years old.
    • A screen with at least a 1080p Full HD display. External monitors are acceptable.
    • A (smart)phone usable for two-factor authentication that runs at least:
    • Android 9 or newer.
    • Apple iOS 15 or newer.
    • Your own Webcam, Headset and Laptop/PC.
    • Your own separate and private working area with a comfortable table and chair.

Similar Jobs

Playrix - Senior Release Support Engineer

Playrix

Armenia (Remote)
8 Months ago
Playrix - Senior C++ Software Engineer (Build System)

Playrix

Cyprus (Remote)
7 Months ago
Moon Active - Engineering Manager (C++)

Moon Active

Warsaw, Masovian Voivodeship, Poland (On-Site)
4 Months ago
Playrix - Senior C++ Software Engineer (Build System)

Playrix

Georgia (Remote)
7 Months ago
Netflix - Security Engineer L5, Incident Response

Netflix

Warsaw, Masovian Voivodeship, Poland (On-Site)
5 Months ago
PlayStation Global - Administrative Assistant

PlayStation Global

Los Angeles, California, United States (On-Site)
4 Months ago
Next Level Business Services - Salesforce BA

Next Level Business Services

Bridgewater, New Jersey, United States (On-Site)
8 Months ago
CloudHire - Drop Ship Specialist

CloudHire

Mandaluyong, Metro Manila, Philippines (Remote)
6 Months ago
Assystems - Chargé d'Affaires Automatisme H/F

Assystems

Cattenom, Grand Est, France (On-Site)
8 Months ago
PwC - Chef de mission Paie | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Blizzard Entertainment - Senior Software Engineer, Desktop Application

Blizzard Entertainment

Irvine, California, United States (Hybrid)
1 Year ago
Niantic - Senior Security Engineer, Detection and Response

Niantic

Zürich, Zurich, Switzerland (Hybrid)
9 Months ago
Zuru - Mid C++ Software Engineer

Zuru

Milan, Lombardy, Italy (Hybrid)
8 Months ago
PlayStation Global - Senior Systems Engineer - Nexthink

PlayStation Global

Carlsbad, California, United States (Hybrid)
4 Months ago
VGW - IT Systems Administrator

VGW

Perth, Western Australia, Australia (On-Site)
4 Months ago
Nightfall AI - Endpoint Engineer

Nightfall AI

Bengaluru, Karnataka, India (On-Site)
8 Months ago
The Walt Disney Company - Software Engineer, Test

The Walt Disney Company

Emeryville, California, United States (On-Site)
8 Months ago
Logitech - IT Service Support Intern

Logitech

Lausanne, Vaud, Switzerland (On-Site)
8 Months ago
The Walt Disney Company - Audio Support Engineer/Sys Admin (Disney Entertainment Television)

The Walt Disney Company

Los Angeles, California, United States (On-Site)
7 Months ago
ByteDance - Senior Software Engineer (Client Side)

ByteDance

Singapore (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Romania

Every matrix - Senior Full-stack Developer (Angular/Node.js)

Every matrix

Bucharest, Bucharest, Romania (Hybrid)
4 Months ago
Aera Technology - Senior Platform Administration Engineer

Aera Technology

Bucharest, Bucharest, Romania (Hybrid)
8 Months ago
Ness Digital - Senior QA Engineer

Ness Digital

Iași, Iași County, Romania (Remote)
4 Months ago
Playtika - Senior Corporate Counsel (Contractor)

Playtika

Romania (Hybrid)
8 Months ago
N-iX - Technical Talent Sourcer

N-iX

Romania (Remote)
5 Months ago
Ubisoft - QC Operations Director

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
3 Months ago
Maximum Games - Project Manager / Development Manager

Maximum Games

Bucharest, Bucharest, Romania (Hybrid)
5 Months ago
Ubisoft - Render Programmer [Snowdrop]

Ubisoft

Bucharest, Bucharest, Romania (Hybrid)
8 Months ago
Funcom - Senior Game Tester - Dune: Awakening

Funcom

Bucharest, Bucharest, Romania (Hybrid)
4 Months ago
SuperPlay - Server QA Engineer

SuperPlay

Bucharest, Bucharest, Romania (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Microsoft - Technical Support Engineer

Microsoft

Bucharest, Bucharest, Romania (On-Site)
5 Months ago
Ello - Office Manager (Part-Time)

Ello

San Francisco, California, United States (On-Site)
5 Months ago
Moonbug Entertainment - Executive Assistant

Moonbug Entertainment

California, United States (On-Site)
4 Months ago
The Walt Disney Company - Executive Assistant, Marvel Animation (PH)

The Walt Disney Company

California, United States (Remote)
5 Months ago
Universal Music - Executive Assistant to the President, Global E-Commerce and Business Development

Universal Music

Santa Monica, California, United States (On-Site)
4 Months ago
Take-Two Interactive - Lead Systems Engineer - Identity and Access Management (IAM)

Take-Two Interactive

London, England, United Kingdom (Hybrid)
4 Months ago
Tesla - Service Advisor

Tesla

Bicester, England, United Kingdom (On-Site)
4 Months ago
The Walt Disney Company - eCommerce Specialist - Video Chat

The Walt Disney Company

Orlando, Florida, United States (On-Site)
5 Months ago
Garena - Sea Group - Infrastructure Engineer (DC Site)

Garena

Taipei City, Taiwan (On-Site)
6 Months ago
Take-Two Interactive - Data Archivist

Take-Two Interactive

Novato, California, United States (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded