Partnership Manager - MENA

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, we were congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). We were named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com

. According to G2’s Spring’24 reports. We are also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded the company, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers.

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

The Partnership Director will drive growth through supporting formation and management of mutually beneficial commercial relationships with Channel Partners (both Solution Partners and Technology Partners) in the MENA region including Middle East, Africa & India.

You will work cross-functionally across marketing, sales, onboarding and customer success teams, to help in the execution of go-to-market (GTM) partnership strategies and programs to drive selection, onboarding and enablement, and driving business through and with channel partners (System Integrators, Digital Agencies, Full Service Consultancies & Managed Service Providers) in your region. You will also drive GTM activities with our high priority Technology Partners (ISVs - Independent Software Vendors) in the region. This role requires a thorough understanding of our product capabilities, sales processes and partner ecosystem to ensure our GTM engine is primed and enabled to collaborate with strategic partners and drive mutual growth.

Responsibilities are categorized into three broad categories. Selection, Onboarding and Transacting with the Solution Partners in addition to planning & execution of GTM activities with Technology Partners.

The ideal candidate enjoys new challenges that test their organizational, interpersonal, and leadership skills. They flourish in a team environment and work enthusiastically with colleagues outside the immediate team to achieve organizational goals.

Day in and day out a Partnership Manager;

• Build a Solution Partner ecosystem (System Integrators, Digital Agencies, Full Service Consultancies, Managed Service Providers and Independent Software Vendors) aligned with your region’s ideal customer profile and target accounts
• Develop commercial relationships with your Partners in the region
• Collaborate with the Partners to build joint value proposition for each partner
• Ensure sales & customer success teams in the region is enabled on the partner’s offering and the joint value proposition
• Collaborate with the partner to ensure partner’s sales & customer success teams develop a deep understanding of offering and the joint value proposition
• Develop and manage business plans to drive business through and with your partners
• Collaborate with regional sales team members to support new acquisitions and expansion deals with the help of partners in the region
• Generate leads & manage your pipeline generated through and with your partners
• Collaborate with internal teams to grow Channels: Sales, Marketing, Onboarding & Customer Success teams.
• Leverage your partners to continually enhance brand recognition
• Collaborate with regional field marketing team to engage your partners in driving co-marketing activities both at organized events and sponsored trade shows
• Work with global offices to continually improve their partnership practice, grow their portfolio of partners, create go-to-market plans, drive expansion opportunities, and manage and grow the partnership.

We want you to join us while we are taking a step into the future if you;

• BS/BA degree required
• 5+ years of experience in partner sales and business developmentPrevious leadership experience working for a SaaS company and managing relationships with digital agencies, consultancies, system integrators and independent software vendors
• High-level of business acumen
• High analytical skills and ability to quickly understand complex issues and develop/apply simplifying frameworks to facilitate broader organizational understanding, decision-making and action.
• Deep understanding of Solution Selling and the value brought in by the Partners to help business growth
• Output oriented with very strong ability to personally create high quality, customer-facing content including presentations and datasheets
• Excellent project management skills; able to effectively manage multiple ongoing projects to meet deadlines
• Demonstrated success managing executive relationships with partners (System Integrators, Digital Agencies, Full Service Consultancies, Managed Service Providers and Independent Software Vendors)
• Ability to set clear targets with the partners and develop plans and objectives to achieve those targets
• Demonstrated ability to work cross-functionally with both large and smaller channel partners
• Experience with B2B SaaS (Software as a Service) business modelExperience in marketing technology space preferred but not required

While we are conquering the world, we are offering you:

• a chance to work in an international, diverse, and inclusive environment,
• a chance to be part of an industry that’s shaping the future of customer experiences; Don't believe us? Just ask Google.
• access and opportunity to gain a limitless network all over the globe,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
• space to share your skills and even deliver pieces of training and workshops if you wish. Sharing is caring!
• the infamous team activities that are bursting with fun!
• no Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.