Product Technology Manager
Job Summary
Job Description
- Bachelor's degree in CS or related field
- 3+ years project management experience
- Experience with Contact Center solutions
- Experience with web/mobile app development
- Proficiency in at least one programming language
- Ability to manage complex projects and stakeholders
- Experience managing ambiguity and scaling across large organizations
- Excellent communication skills (technical and business audiences)
8 skills required
Job Details
Minimum qualifications:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 3 years of experience project managing and delivering technical solutions.
- Experience developing solution architectures for Contact Centers and customer-facing digital experiences like web or mobile applications, as well as experience with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).
Preferred qualifications:
- Ability to manage ambiguity, overcome complex challenges and scale effectively across a large organization and highly distributed team.
- Ability to navigate complex business organizations, manage multiple cross-functional stakeholders and consult optimal solutions
- Excellent communication skills, with the ability to adapt messages to both technical and business audiences.
About the job
gTech’s Tools, Automation and Infra(TAI) team leverages deep user insights and gen AI technology to improve or automate Google's Ads customer support experiences. TAI team partners closely with gTech ads support teams, product teams, and engineering teams to simplify our Ads support products and build the productivity tools ecosystem for gTech users. We are leaders of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Our work enables gTech teams to deliver delightful support to our customers.
As a Product Technology Manager on the Tools Development and Automation team, you'll be responsible for managing solutions that make our broader gTech support and services organization more efficient. You'll help drive the development of tools and will be involved in ideating required product features and designing/implementing quick and scalable solutions. You will work with Google’s infrastructure to manage big problems over large datasets.
You’ll be working as a part of an Engineering team responsible for developing and supporting tools, prototyping proofs of concept, and writing/reviewing technical design documents to meet the needs of our services teams. You will adhere to Google’s software development best practices and work in close partnership with other Project/Product Management and Engineering teams.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
Responsibilities
- Build and action product architectures and solution roadmaps, including the design of infrastructure necessary to support the business objectives of our stakeholders.
- Create launch programs with partners to ensure that new products and feature releases are tested before broad-scale deployment.
- Perform implementation reviews, advocate new product features and ensure the prompt and proper resolution of technical challenges.
- Ensure that technical solutions are designed in a way that enables other Analytical teams to easily access data for operational reporting and data visualization.
- Collaborate with Product Engineers to enhance core platforms and create applications using standard and Google-specific software development tools.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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