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Remote Bilingual Customer Service Specialist (Level 1)

Puebla, Mexico (Remote)

Remote Bilingual Customer Service Specialist (Level 1)

19 Hours ago • All levels • Broadcast • Undisclosed

About the job

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Job Description

Nielsen seeks a Remote Bilingual Customer Service Specialist (Level 1) in Mexico City to conduct basic phone calls (using a dialer) to panelists, respondents, and customers across the US. Responsibilities include scheduling support, data collection, basic troubleshooting, action reminders, and inbound services. The goal is to engage homes and motivate responses. This role requires meeting high productivity, performance, and quality standards. The ideal candidate will be fluent in English and Spanish (written and spoken), have customer service experience, and possess strong communication and multitasking skills. A home office with high-speed internet (80mbps download, 10mbps upload) is required, along with flexibility to work evenings and weekends. In-person orientation in Mexico City is mandatory.

Must have:

Fluency in English and Spanish
Customer service experience
Strong communication skills
High-speed internet
Work flexible hours

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity:

Bilingual Contact Center Specialist at Nielsen supporting our Mexico operation.

In this role, you will conduct various basic call types (some using a dialer)to panelists, respondents and other customers across the US. This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services. Your goal is to grab the attention of homes and motivate them to respond to the call purpose. This position has set guidelines with high productivity, performance, and quality requirements.

Candidates must within a 2 hour radius of Mexico City

Job Responsibilities & Home Office Requirements

• Conduct phone surveys and collect data
Provide exceptional customer service
Maintain confidentiality of information
Meet performance and quality standards
Troubleshoot basic technical issue
Maintain a home office with high-speed internet (80mbps download, 10mbps upload)
Work flexible hours, including evenings and weekends
Attend in-person orientation in Mexico City

Qualifications:

Fluency in English and Spanish (written and spoken)
Experience in customer service, call centers, or similar fast-paced environments
Strong communication and multitasking skills
Comfort with technology
Self-motivated and able to work independently

Join Nielsen and help measure what matters in the global marketplace!

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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