Safer Gambling Analyst

3 Months ago • All levels • Data Analyst

Job Summary

Job Description

The Safer Gambling Analyst at LeoVegas UK is responsible for interpreting data, identifying problem gambling patterns, monitoring player behavior, and making risk-based decisions. This role involves promoting sustainable gambling practices, building customer relationships (email, chat, phone), coaching frontline teams, and ensuring compliance with regulations. The position requires strong analytical, communication, and decision-making skills, with experience in a multi-channel customer service environment being preferred. The role operates on a 24/7 shift pattern, covering day and night shifts across all managed brands.
Must have:
  • Data analysis & interpretation
  • Problem gambling pattern identification
  • Risk-based decision making
  • Excellent communication skills
  • Multi-channel customer service experience
Good to have:
  • Gambling industry experience
Perks:
  • Hybrid work policy
  • 4 weeks of Workation
  • 28 days paid leave
  • Matched pension contributions
  • BUPA healthcare
  • Free onsite parking
  • Complimentary snacks and drinks
  • Team and office socials

Job Details

Description

Position at LeoVegas UK

ABOUT THE ROLE
   

Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites.
   

We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview.

YOU WILL BE RESPONSIBLE FOR:    

  • Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. 
  • Monitoring player behaviour and making risk based, self driven decisions
  • Promote the importance of sustainability across external and internal stakeholders. 
  • Building relationships with our customers via email, chat, and phone across all of our managed brands
  • Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
  • A keen eye for detail and the ability to think on your feet.
  • Educating and providing information to all staff regarding Safer Gambling strategies and procedures. 
  • Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making   

OUR SUCCESSFUL CANDIDATE WILL HAVE:     

  • Experience of working within a multi-channel customer service environment
  • Enthusiastic; self-motivated team worker
  • Confident handling data and making analytical decisions
  • An Investigative mindset and critical thinker
  • A decision maker with the ability to handle objections or concerns with first-time resolution
  • Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions
  • Excellent oral and written communication
  • Previous experience in the gambling industry is desirable   

WHO WE ARE

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.
   

BENEFITS    

  • Hybrid work policy
  • 4 weeks of Workation - work from another agreed country (T&C apply)
  • 28 days paid leave + public/bank holidays in England
  • Matched pension contributions up to 6%
  • BUPA healthcare which covers pre-existing conditions plus a dental cash-back plan to support with dental, optical & other treatments
  • Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays. 
  • Team and office socials events throughout the year, which also includes a quarterly team budget
  • Enhanced paternal leave enable our employees to spend time with their families during this time 

JOIN US! 
   

In our pride, we like to empower our teammates to find their roar and run with their wildest ideas. We don’t wait around for things to happen, we pounce and make it happen!    

   

If you think you would be a good fit for the Leo pride - give us a roar!     

   

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About The Company

LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.


As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM). 


For more information, visit www.leovegasgroup.com.

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