Sales Representative, Payment Solutions

ABOUT TIDE

At Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.

Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

ABOUT THE ROLE

As a Sales Representative for Payment Solutions, you’ll be guiding small business owners in choosing the right EPOS and card reader devices tailored to their specific needs. Your role will be to ensure they have the best-fit solution to accept payments efficiently and get paid by their customers, supporting both their day-to-day operations and long-term growth.

As a Sales Representative, Payment Solutions you will:

• Reach out to existing Tide members to understand their business operations and payment needs
• Build rapport and educate members on the benefits of using our card reader solutions
• Work in a dynamic and data driven environment to reach team and individual targets
• Work cross functionally with other departments to understand upcoming product launches and ensure that you can pitch these to our members
• Play a part in testing of new leads/scripts that support the team overall as we work in new areas of the business
• Spend time to take on ad hoc tasks and work on projects that support other business areas

WHAT WE ARE LOOKING FOR

We are seeking a motivated and knowledgeable Sales Representative who is passionate about helping small businesses grow through smart, cost-effective payment solutions. You’ll thrive in a fast-paced environment where building trust, identifying needs, and delivering value are key.

The ideal candidate will have:

• Proven telesales experience, preferably in financial services or payment systems (e.g., POS terminals, card readers, merchant services)
• An understanding of card payment processing, settlement times, and common objections (e.g., fees, device reliability, competitor comparisons)
• An excellent telephone manner with strong objection handling and consultative selling skills
• Experience using CRM tools such as Kustomer / Salesforce (or equivalent), with strong attention to follow-up and documentation
• Willingness to take on new projects and get involved in the teams growth
• Excellent verbal, written and interpersonal communication skills in English
• A customer-first attitude: genuinely interested in understanding a business’s pain points and tailoring solutions to fit
• High levels of energy, enthusiasm, and self-motivation to consistently hit KPIs
• Willingness to work with Product Owners across all areas of businesses in gaining feedback that can make the real changes to members experience of Tide
• Some knowledge of Buyer Behaviour, Sales and KYC

WHAT YOU WILL GET IN RETURN

• 25 days paid annual leave 
• 3 paid days off for volunteering or L&D activities
• Commission based bonus structure
• Extended maternity and paternity leave covered by the company
• Personal L&D budget 
• Additional health & dental insurance
• Mental wellbeing platform 
• Fully covered Multisports card
• Food vouchers
• Snacks, light food, drinks in the office
• WFH equipment allowance
• Flexible working from home
• Sabbatical Leav

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

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TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.