Senior Client Representative

1 Month ago • 1 Years +

Job Summary

Job Description

As the Senior Client Representative, you will be a vital member of the client team, contributing to revenue retention and growth by assisting with onboarding, renewals, and implementing insurance solutions. You will be the first point of contact for the client service team regarding renewal processing and technical questions. This role offers opportunities to challenge yourself in a collaborative setting, develop new skills, and enhance your technical insurance knowledge. You will build relationships with operational teams to achieve operational excellence. Responsibilities include overseeing day-to-day account activities, managing client accounts, executing renewal processes, engaging with clients, and supporting the Client Service team. Also, championing a 'How can I help' attitude and continuous learning.
Must have:
  • 1 year of account management/coordination experience
  • Commercial and Damage or Broker license
  • A positive and proactive attitude
  • Strong problem-solving capabilities
  • Excellent interpersonal and communication skills
  • Excellent organization and time management
  • Comfortable with technology
  • Proficient in Microsoft Office tools
Good to have:
  • Relevant college/university degree
  • Passion for teamwork
  • Certifications related to the field
Perks:
  • Professional development opportunities
  • Interesting work and supportive leaders
  • Inclusive culture
  • Career opportunities, benefits, and rewards

Job Details

Company:

Marsh

Description:

We are seeking a talented individual to join our Client Relationship Management team at Marsh. This role will be based in Toronto and is a hybrid role with the requirement of working at least three days a week in the office.

As the Senior Client Representative, you will be a vital member of our successful client team contributing to revenue retention and revenue growth by assisting with the onboarding of new clients, renewal process, and implementation of insurance solutions to meet clients changing needs. You will be the first point of contact for the client service team regarding renewal processing and technical workflow questions. This is a great opportunity to challenge yourself in a collaborative role, learn new skills, and develop your technical insurance knowledge and business acumen. You will get to develop strong relationships with operational teams across the business and work in partnership to deliver operational excellence.

We will count on you to:

  • Oversee the day to day operational activity of a book of accounts, managing and prioritizing account workload to maintain service standards and high quality outcomes

  • Proactively manage the administration of client accounts from pre-renewal, bind and post bind activities as well as endorsements to achieve quality, compliance, and productivity 

  • Efficiently execute the renewal process until all documentation have been provided to the client and insurers, where necessary, and funds are paid to insurers in a timely manner

  • Engage with clients, answer questions while keeping a ‘sales’ centric approach to service with a focus on how the client service team can help maximize sales and growth through a client facing approach

  • Come forward with questions, challenges, and proposed solutions to ensure resources are used to their full potential

  • Perform other related duties as requested by the manager or management team

  • Champion a ‘How can I help’ attitude for the client, within the client service team and the broader CR team

  • Foster a healthy relationship with change by backing the strategic goals of the firm and by supporting organizational transformations

  • Engage in continuous learning and improvement initiatives to improve client (internal & external) experience

  • Provide input and support to the Client Service team on all workflow and centralized team matters

What you need to have: 

  • Minimum 1 year of account management/coordination, handling client deliverables, or related experience for commercial insurance or personal lines

  • Commercial and Damage license or Broker license as required by jurisdiction (RIBO, BC level 1, etc.), or ability to obtain one in 90 days

  • A positive attitude, proactive nature, and a comfortable relationship with change

  • Strong problem solving capabilities

  • Excellent interpersonal skills, coupled with clear and concise oral and written communication skills

  • Excellent organization and time management skills

  • Comfortable and experienced working with technology (solutions)

  • Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, and Excel

What makes you stand out?

  • Relevant college/university degree

  • A passion for teamwork

  • Certifications and/or designations related to field (i.e. CIP designation, etc.)

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.

  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Similar Jobs

Plug Power - Logistics Technician

Plug Power

Dayton, Ohio, United States (On-Site)
1 Month ago
Capgemini - BA_Payments

Capgemini

Bengaluru, Karnataka, India (On-Site)
4 Weeks ago
Cubic Corporation - Field Service Technician

Cubic Corporation

Greenford, England, United Kingdom (On-Site)
1 Month ago
Corsair - Sr. Payroll Specialist

Corsair

Taoyuan City, Taiwan (On-Site)
2 Months ago
Digital dot robots - Robotics Technician

Digital dot robots

Pittsburgh, Pennsylvania, United States (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Beghou Consulting - Consultant - Commercial Operations & Analytics

Beghou Consulting

Emeryville, California, United States (Hybrid)
3 Weeks ago
Betson Group - HR Associate

Betson Group

Malta (On-Site)
1 Month ago
Zones - Key Account Manager

Zones

Noida, Uttar Pradesh, India (On-Site)
6 Months ago
HP - Supply Chain Intern

HP

Barueri, São Paulo, Brazil (On-Site)
6 Months ago
AGBO - Executive Assistant, Interactive

AGBO

Los Angeles, California, United States (On-Site)
1 Month ago
Ziff Davis - Manager, Accounting

Ziff Davis

United States (Remote)
4 Weeks ago
On Location - Account Manager, Texas Tech University

On Location

Texas, United States (On-Site)
3 Months ago
PwC - ETIC, Transaction Monitoring Name Screening (FinCrime) - Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
8 Months ago
Fuse Games - Marketing Producer

Fuse Games

England, United Kingdom (Hybrid)
2 Months ago
SSC Technologies - Associate Manager - Private Equity/Real Estate Accounting

SSC Technologies

Atlanta, Georgia, United States (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Toronto, Ontario, Canada

Budge Studios - Quality Assurance Tester

Budge Studios

Montreal, Quebec, Canada (Hybrid)
5 Years ago
tures studios - Technical Artist

tures studios

Montreal, Quebec, Canada (Hybrid)
1 Month ago
Motorola Solutions - Technical Manager, Enterprise Applications & Integration

Motorola Solutions

Toronto, Ontario, Canada (Remote)
1 Month ago
Kabam - Accounting & Tax Manager

Kabam

Vancouver, British Columbia, Canada (Hybrid)
1 Month ago
Snowed In Studios - Advanced Software Developer - Montreal

Snowed In Studios

Quebec, Canada (Remote)
2 Months ago
Thales - Cloud Software Developer

Thales

Ottawa, Ontario, Canada (Hybrid)
4 Weeks ago
magmic - Junior QA Analyst

magmic

Ottawa, Ontario, Canada (Hybrid)
1 Month ago
WaveApps - Senior Product Security Engineer

WaveApps

Toronto, Ontario, Canada (Remote)
1 Month ago
Epic Games - Programmeur Desktop Sénior, Fortnite Tech

Epic Games

Montreal, Quebec, Canada (On-Site)
5 Months ago
Wind River - Member of Technical Staff - CERT

Wind River

Ottawa, Ontario, Canada (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

Urbandale, Iowa, United States (Hybrid)

Toronto, Ontario, Canada (Hybrid)

Sydney, New South Wales, Australia (Hybrid)

Munich, Bavaria, Germany (Hybrid)

Montreal, Quebec, Canada (Hybrid)

Bristol, England, United Kingdom (Hybrid)

Birmingham, England, United Kingdom (Hybrid)

Belfast, Northern Ireland, United Kingdom (Hybrid)

Warsaw, Masovian Voivodeship, Poland (Hybrid)

Paris, Île-de-France, France (Hybrid)

View All Jobs

Get notified when new jobs are added by Marsh McLennan

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug