Senior Implementation Consultant

1 Month ago • 5-6 Years

Job Summary

Job Description

This Senior Implementation Consultant role at Netomi involves configuring and implementing SaaS solutions for customers. Responsibilities include project scoping, effort estimations, solution architecture design, complex configuration and troubleshooting, documentation, and collaborating with different teams for customer issues. The consultant will also lead business discussions, provide data analytics insights, and focus on driving efficiency in project delivery. The role requires strong project management and client management skills. Candidates will be working with top-tier clients at the senior level and build your network.
Must have:
  • 5-6 years of project management experience, preferably from a consulting org.
  • 2 years in a SaaS based organization conceptualizing and deploying solutions.
  • Proficiency in client/stakeholder management.
  • Strong communication skills both written and verbal.
  • Ability to deliver under stressful conditions.
  • Experience in implementation of SaaS product.
  • Understand basics of SQL and relational databases.
  • Strong tool experience with JSON, Datadog, Postman, API Integrations.
  • Basic or moderate understanding of NLP.
Good to have:
  • Working knowledge of APIs and understanding of Agent Desk platforms.
  • Engineering background

Job Details

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.


Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.


Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.


Want to become a key part of the Generative AI revolution? We should talk.


We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for!


Responsibilities:
  • Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
  • Participate in Discovery calls with customers and cross functional team.
  • Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
  • Serves as architect on moderate to complex projects requiring integration with multiple products.
  • Performs complex configuration, troubleshooting of Netomi’s solution(s).
  • Ensure Project/Process Documentation on the centralized repository.
  • Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
  • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
  • Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
  • Strong on data analytics and providing insights to the customer.
  • Focus on driving efficiency in project delivery through initiatives.
  • Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.


Requirements:
  • Overall Experience > 5-6 Years experience in Project Management preferably from a consulting organisation.
  • Should have spent at least 2 years for a SaaS based organisation conceptualising and deploying the solution.
  • Articulate and possesses proficiency in client/stakeholder management.
  • Strong communication skills both written and verbal.
  • Ability to deliver under stressful condition.
  • Experience in implementation of SaaS product is a must.
  • Understand basics of SQL and relational databases.
  • Strong tool experience with JSON, Datadog, Postman, API Integrations.
  • Basic or moderate understanding of NLP.


Additional Awesomeness:
  • Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.)
  • Engineering background


Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Similar Jobs

Glean - Product Marketing Manager

Glean

Palo Alto, California, United States (On-Site)
4 Weeks ago
Capgemini - Shopify Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Moonbug Entertainment - Enterprise Account Executive

Moonbug Entertainment

United States (Remote)
11 Months ago
ISG - ERP Advisory Principal Consultant

ISG

United States (Remote)
1 Month ago
Veeam Software - C++ Developer

Veeam Software

Czechia (Remote)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Star schema - Solution Consultant - Majors

Star schema

Orlando, Florida, United States (On-Site)
3 Weeks ago
smarsh - Latin America Partner Manager - LATAM

smarsh

Miami, Florida, United States (Remote)
1 Year ago
Sprinkler - Large Enterprise Account Executive

Sprinkler

Doha, Doha Municipality, Qatar (On-Site)
2 Weeks ago
Cognite - Senior Solution Architect

Cognite

Bengaluru, Karnataka, India (Hybrid)
1 Year ago
Airbyte - Enterprise Account Executive

Airbyte

New York, New York, United States (On-Site)
1 Month ago
NCR Voyix - Accounts Payable Specialist

NCR Voyix

Cebu City, Central Visayas, Philippines (On-Site)
3 Weeks ago
Netradyne - Site Reliability Engineer (SRE)

Netradyne

Bengaluru, Karnataka, India (On-Site)
7 Months ago
Agara labs - Senior Content Marketing Executive

Agara labs

Bengaluru, Karnataka, India (Remote)
1 Month ago
Axonius - Senior Full Stack Engineer

Axonius

Tel Aviv-Yafo, Tel Aviv District, Israel (Hybrid)
2 Weeks ago
London stock Exchange - Customer Success Manager

London stock Exchange

New York, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Gurugram, India

Stage - Brand Solution & Partnership Executive

Stage

Noida, Uttar Pradesh, India (On-Site)
3 Months ago
Hasura - Senior/Staff Software Engineer - Go Backend (Bengaluru/Hybrid)

Hasura

Bengaluru, Karnataka, India (Hybrid)
9 Months ago
zeta - Manager - Strategic Partnerships

zeta

Mumbai, Maharashtra, India (On-Site)
7 Months ago
Accenture - Insurance Operations Analyst

Accenture

Navi Mumbai, Maharashtra, India (On-Site)
1 Month ago
Hike - Senior Business Operations Staff

Hike

Delhi, India (Remote)
3 Weeks ago
Capgemini - VMware/Openstack Engineer

Capgemini

Gurugram, Haryana, India (On-Site)
1 Week ago
Dream Sports - Dream Sports Foundation CEO

Dream Sports

Mumbai, Maharashtra, India (On-Site)
9 Months ago
Interactive Brokers - Senior Software Development Engineer in Test

Interactive Brokers

Mumbai, Maharashtra, India (Hybrid)
4 Weeks ago
Grab - Senior Oracle Integration Cloud Specialist

Grab

Bengaluru, Karnataka, India (On-Site)
4 Days ago
Yahoo - Sr Software Engineer - Backend

Yahoo

India (Hybrid)
4 Days ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Toronto, Ontario, Canada (Remote)

Gurugram, India (Remote)

Gurugram, India (Remote)

Gurugram, India (Remote)

Gurugram, India (Remote)

India (Remote)

Gurugram, India (Remote)

Gurugram, India (Hybrid)

Canada (Remote)

View All Jobs

Get notified when new jobs are added by Netomi

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug