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Senior Manager - Product (CX)

Maharashtra, India (On-site)

Senior Manager - Product (CX)

2 Hours ago • 3 Years + • Product Design • Product Management

About the job

4 skills required for this role

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confluence

communication

cross-functional-collaboration

cross-functional

Job Description

As a Senior Manager - Product (CX) at Dream11, you'll be pivotal in shaping the user experience of the world's largest fantasy sports platform. Responsibilities include prioritizing a balanced product roadmap, owning the end-to-end customer experience charter, continuously evolving the product based on feedback and market trends, designing and executing experiments, identifying product gaps, and effectively communicating product rationale to stakeholders. You will analyze consumer and industry trends to conceptualize features and strategies, fostering cross-functional collaboration to drive retention and growth. The role demands a deep understanding of customer experience and a proven track record in product management within a B2C environment, preferably with experience in GenAI.

Must have:

3+ years Product Management (B2C)
1+ year experience building CX products or with GenAI
Prioritization & Roadmap Ownership
Excellent communication & data skills
Customer feedback analysis & action

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Product Management @Dream11:

The Product team is at the forefront of Dream11's user-first approach, with a single-minded focus towards building a scalable fantasy sports platform that makes every game exciting for all sports fans. From analysing consumer and industry trends to conceptualising features and strategy roadmaps, the Dream11 Product team facilitates cross-functional collaboration to develop innovative solutions that drive retention and growth at Dream11.

Your Role:

Evaluate trade offs & constraints to prioritise a balanced and feasible roadmap
Own the customer experience charter from end to end
Continuously evolve the product based on customer feedback and market trends
Design experiments to guide decision-making and execute them
Understand product gaps & opportunities based on market benchmarking
Effectively communicate product rationale to stakeholders

Qualifiers:

3+ years of experience in Product Management in a B2C company
1+ year of experience in building products for customer experience or with GenAI
Excellent communication and data skills

About Dream Sports:

Dream Sports is India’s leading sports technology company with 250 million users, housing brands such as Dream11, the world’s largest fantasy sports platform, FanCode, a premier sports content & commerce platform and DreamSetGo, a sports experiences platform.

Dream Sports is based in Mumbai and has a workforce of close to 1,000 ‘Sportans’. Founded in 2008 by Harsh Jain and Bhavit Sheth, Dream Sports’ vision is to ‘Make Sports Better’ for fans through the confluence of sports and technology.

For more information: https://dreamsports.group/

Dream11 is the world’s largest fantasy sports platform with 220 million users playing fantasy cricket, football, kabaddi, basketball, hockey, volleyball, handball, rugby, futsal, American football & baseball, on it. Dream11 is the flagship brand of Dream Sports, India’s leading Sports Technology company and has partnerships with several national & international sports bodies and cricketers.

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