Senior Professional Services Consultant

3 Months ago • 8 Years +

Job Summary

Job Description

The Senior Professional Services Consultant will guide clients through the successful implementation and adoption of the Cyara platform. This role requires technical expertise, project management skills, and a customer-centric approach. Responsibilities include leading SaaS solution implementations, understanding client needs, configuring and customizing software, and ensuring a smooth transition. The consultant will manage project timelines, conduct training, provide feedback to product teams, build client relationships, create documentation, troubleshoot issues, and identify opportunities for upselling. The consultant will also participate in post-implementation reviews to gather client feedback.

Must have:

8+ years of professional services or consulting experience.
Strong technical skills in system configuration and customization.
Proven project management experience and ability to deliver results.
Excellent communication and interpersonal skills.

Good to have:

Telecom experience, ideally within a SaaS company.
Knowledge of CRM, ERP, and BI integrations.
Experience with SaaS platforms and cloud technologies.
Load test experience strongly preferred.

7 skills required

7 skills required for this role

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Job Details

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: www.cyara.com

Want to know what it’s really like to work at Cyara? Check out this link to meet some real Cyaran’s and read about their individual career journey with us: https://cyara.com/employee-profiles/

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

The Senior Professional Services Consultant will be responsible for guiding clients through the successful implementation and adoption of our platform. This role requires a combination of technical expertise, project management skills, and a strong customer-centric approach. The ideal candidate will work closely with clients to understand their business needs, configure and customize our software to meet those needs, and ensure a smooth transition to our platform.

Let's talk about your role and responsibilities:

Lead the implementation of SaaS solutions for clients, including requirements gathering, system configuration, customization, and deployment.
Work closely with clients to understand their business processes and objectives. Provide expert advice on how our software can address their specific needs and challenges.
Manage project timelines, deliverables, and resources to ensure successful implementation within the agreed-upon scope, time, and budget.
Conduct training sessions and workshops for clients to ensure they are fully equipped to use our software effectively. Provide ongoing support and guidance as needed.
Collaborate with the product and engineering teams to provide feedback on product features, enhancements, and potential issues based on client interactions.
Develop and maintain strong relationships with clients, acting as a trusted advisor and point of contact throughout the project lifecycle.
Assist in the creation of project documentation, including functional specifications, user guides, and training materials.
Troubleshoot and resolve any issues that arise during the implementation process. Work closely with the support team to ensure prompt resolution of client concerns.
Identify opportunities for upselling or cross-selling additional services and products that could benefit the client’s business.
Participate in post-implementation reviews to assess project success, gather client feedback, and identify areas for improvement.

Let's talk about your skills/expertise:

Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
8+ years of experience in a professional services, consulting, or implementation role.
Telecom experience strongly preferred, ideally within a SaaS or technology company.
Strong technical skills, with experience in system configuration, software customization, and integration.
Knowledge of CRM, ERP, and BI integrations
Proven project management experience, with the ability to manage multiple projects simultaneously and deliver results on time.
Excellent communication and interpersonal skills, with the ability to explain complex concepts to both technical and non-technical audiences.
Experience with SaaS platforms, cloud technologies, and software implementation best practices.
Self-starter with the ability to work independently and as part of a collaborative team in a fast-paced environment.
Strong problem-solving skills and a customer-centric mindset.
Willingness to travel as needed to client sites.
Load test experience strongly preferred.

**We love the power of in-person collaboration! This role requires the ability to commute to our Skibbereen, Ireland office at least twice per month, blending the best of both worlds—flexibility and meaningful face-to-face interactions.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid