Senior Service Delivery Consultant

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico. SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

Why this is important to us:

Service Delivery Consultants are skilled professionals who form part of our Professional Services team working within Customer Services and based within the Market Units. The main purpose of the role is to ensure effective support and maintenance of SimCorp clients and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. Service Delivery Consultants may instruct or coach Service Delivery Associates.

What you will be responsible for

• Be a point of contact for client installation of SimCorp Data Management Solution
• Maintain client's installation and identify projects for improvements of client's installation Investigate and resolve issues that require product domain knowledge according to defined SLA - Analyze problems and issues which occur in SimCorp Dimension at existing clients efficiently to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
• Resolve client service requests (ad-hoc reports, license renewals, file-copies...)
• Co-operate closely with SimCorp developers to combine business and technical know-how in analysing client issues and requirements to provide optimal solutions both from a business and technical perspective
• Take part in validation and testing activities as needed
• Ensure high quality of all deliverables provided to the client
• Build and maintain Product knowledge base
• Maintain client installation information
• Provide feedback to Product Division and Global Standards on product quality and client needs
• Support implementing projects to improve existing client installations
• Where possible identify where clients can use standard configurations versus bespoke solutions and move clients to standard configurations
• Identify and drive development new Service Offerings with focus on bringing optimal value to our clients
• Identify where clients can use new license modules & services
• Become trusted adviser of our clients around the world

What we value

• Experience with operating standard applications in the financial sector, fixing technical problems, resolving issues, and being an SME for application usage
• Experience in working in a larger IT department or operational Team or Application support on L2 or L3 levels
• Technical skills
• Examples: PL/SQL scripting, XML/XSL, json/yaml, Powershell scripting or similar scripting language
• Knowledge of Cloud operations (AWS, Azure) is a good addition
• Basic business understanding of Financial Data Management (reference data, portfolio pricing, corporate actions)
• Experience in maintenance of SimCorp Data Management Solution (Formerly GAIN product)
• Education in Computer Science, Mathematics, Physics, Business Administration, or similar academic background
• Advanced analytical skills
• Effective communication and presentation abilities, with an emphasis on attentive listening
• An engaged perspective and a steady drive to overcome obstacles
• Motivated, committed, and result-oriented

Other requirements

• APAC shift hours (May change depending on business needs)
• Hybrid working arrangement (2x a week in office)

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.If you are interested in being part of SimCorp but are not sure this role is a good addition, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, customer success driven and caring environment
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and welcoming colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, creating a truly inclusive and empowering environment

SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable milestone within just two and a half years of operations. This certification which was acquired in November 2023, underscores SimCorp's commitment to nurturing a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees.**

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

#LI-Hybrid