(Senior) Service Lead

3 Months ago • 5 Years +

Job Summary

Job Description

As a Services Lead, you will collaborate with the GTM team, value engineering, key customers, and various other teams. You will define Packaged Service Offerings for selected use-cases, aligned with Sales and GTM strategies across EMEA+AMER. Responsibilities include guiding technical teams in creating Reference Architectures, collating reusable Service components, scoping customer proposals, and leading a Global Vertical Community. The role also involves communicating the value of services, participating in briefings, and accelerating customer user adoption of the Cognite Data Fusion platform. This role requires strong communication and leadership skills, focusing on driving service offerings and optimizing processes for maximum impact.

Must have:

5+ years in software solutions delivery.
Excellent communication and English writing skills.
Experience in creating Service Offerings.

Good to have:

Experience in building packaged solutions.
Knowledge of cloud infrastructure solutions.
Knowledge of applying machine learning.

Perks:

Join an organization of 70 different nationalities.
A modern and fun working environment.
Flat structure with direct access to decision-makers.
Paid mobile telephone subscription and broadband connection.
Access to extended private health services.
Subsidized lunch at the canteen.
Snacks and drinks on the house.
Cognite exclusive coffee bar.
Free membership to our fully-staffed gym on-site.

6 skills required

6 skills required for this role

Add these skills to join the top 1% applicants for this job

data-science

communication

leadership

team-player

innovation

saas-business-models

Job Details

About Cognite Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here Cognite Product Tour 2024 Cognite Product Tour 2023 Data Contextualization Masterclass 2023

Our values Impact: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves. Ownership: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success. Relentless: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

About the position As a Services Lead in one of the GTM segments, you will work directly with the GTM team, value engineering, key customers, field sales, delivery, and product development teams.

You will take on the lead role of defining Packaged Service Offerings for selected use-cases, aligned with the Sales and GTM strategies, and available across EMEA+AMER.

Our new Services Lead will also guide technical teams in creating Reference Architectures and value based lead-in service offerings, designed and developed with the Value Engineering and Tech Readiness teams, collate and inventory reusable/repeatable Service components, bridging regional gaps and maximizing the benefits of regional GTM efforts.

Scope customer proposals and curate RFx, inline with the Service Offerings, for the sales teams and deliver the hand-over to the regional delivery teams. In addition, you will lead a Global Vertical Community (across either O&G, Manufacturing, Power & Renewables), and be a key point of contact towards sales engineering.

Tasks & responsibilities

Drive distribution of your Service Offerings
Own the Service Offerings within a GTM segment, be the point of contact and participate in coordinating cross-functionally to activate
Drive alignment across Product, Value Engineering, Marketing and Sales, ensuring feedback loops, win/loss analysis are put into place to continue optimizing all elements of the Service Offerings.
Identify effectiveness and impact of current Service Offerings with tracking and analysis, optimizing to achieve the best results.

Communicate the Customer Value

Communicate the value of services/offerings to anyone who is part of the sales process, including customers or prospective customers, and support in the development of sales tools that facilitate any specific selling process.
Participate and support in internal and external briefings at events and webinars, delivering presentations and inputting into marketing collateral to support communicating service value.
Write industry points of view and collaborate with internal teams to draft blogs, whitepapers, community pages, solution Hypotheses, one pagers, industry points of view.

Accelerate CDF customer user adoption and consumption:

Lead the initial services project scoping tasks for sales proposals and RFx’s.
Work with Solution Architect and Data Science Leads to define an optimal solution architecture, and value-led delivery approach, that accelerates adoption and expansion of CDF.
Complete estimates for the required resources, timeframe and related cost and provide initial project staff

We believe this is you

Education:
Master degree or above

Skills:

Excellent listening and communication skills to interact with sales and customers
Excellent english writing skills to write proposals and external communications
Leadership experience is beneficial, but not a requirement
Collaboration and team player, cross collaboration

Experience:

>5 years in building or leading the delivery of software solutions in one of the industries Cognite focuses
Experience from Creating Service Offerings and building packaged solutions is beneficial
Proven experience in selling or actively supporting sales of such solutions in the form of scoping proposals
Proven experience in optimizing processes for efficiency
Preferable Specialized knowledge:
Cloud infrastructure based solutions, including data pipelines, CDF and cloud visualization services
How to apply machine learning to solve business problems in asset heavy industries (coding knowledge not required)
SW development life cycle (including tools) as a proxy to solutions building

Success criteria

The number of sales adopted Service Offerings being used.
The efficiency and impact of lead-in offerings that reduces the length of customer proof of value.
The time it takes to accelerate user adoption and expand the number of use-cases for each service’s led project.

A snapshot of our many perks and benefits as a Cogniter * Join an organization of 70 different nationalities 🌐 with Diversity, Equality and Inclusion (DEI) in focus 🤝 * A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @cognitedata 📷 to know more * Flat structure with direct access to decision-makers, with minimal amount of bureaucracy * Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries * Join our HUB 🗣️ to be part of the conversation directly with Cogniters and our partners. * Gain perks like a paid mobile telephone subscription and broadband connection. * Get access to extended private health services with Aker Care. * Hungry? We’ve got your back. A subsidized lunch at the canteen is delivered by our chefs who specialise in options for both vegetarians and non-vegetarian, salads and hot soups every day * Stay fueled between meals with snacks and drinks on the house. * Our own Cognite exclusive coffee bar ☕ with the friendliest baristas is here to brew coffee for coffee lovers, tea for tea lovers, smoothie for smoothie lovers, and the baristas creative concoctions when the mood strikes. * We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site. * A pet lover? Get the chance to meet Spot 🐶!

Why choose Cognite? 🏆 🚀 Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! 🥇 Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins 🥇

Apply today! If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions -

We encourage you to follow us on Cognite LinkedIn; we post all our openings there.