Senior Technical Support Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc.  seeks Senior Technical Support Engineer in Indianapolis, IN:

Job Duties: Support customers in troubleshooting their Service Cloud-related challenges and implementation of standard product features. Assume case ownership and resolve customer Service Cloud issues through skillfully managing complex customer problems (involves debugging, troubleshooting, and ensuring issues are fully resolved). Research, document, and prioritize customer issues, leveraging internal tools and escalating to internal teams, Product Engineering, and additional stakeholders, when required.  Provide feature explanation and Service Cloud best practices. Manage customer expectations and the customer experience to maximize customer satisfaction. Create and curate knowledge content. Provide peer mentorship to team members through Swarming framework. Employer will accept a 3 or 4-year bachelor’s degree.

Minimum Requirements: Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Mathematics, Physics, Computer Information Systems, Engineering (any field), or related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field.  

Special Skill Requirements: (1) Technical Architecture and Solution Design; (2) SOA & Cloud Integration Solutions (Tibco BW, Tibco EMS, Cast Iron, Relation Junction, Informatica); (3) Agile and Waterfall model methodologies; (4) APEX; (5) Visual-force Pages; (6) SOQL/SOSL; (7) Webservices(SOAP/REST); (8) Salesforce API’s; (9) Javascript; (10) Data Migration; (11) Sales Cloud; (12) Service Cloud; (13) RDBMS; (14) Team Leading; (15) Customer Facing Skills; (16) Analysis and Trouble Shooting Skills; (17) Unix. Any suitable combination of education, training and/or experience is acceptable. Employer will accept a 3 or 4-year bachelor’s degree.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job # 23-140005. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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