Service Management Lead

Job Description

• We are looking for a Service Management lead who is process oriented. Will build/transfer ITIL processes including demand, service portfolio, service catalog and service fulfilment. ITIL and Lean, Six Sigma and/or Agile/Scrum expert desired.
• 6-10  or more years of service management;
• ITIL v3 Certified (foundation as a minimum, manager or expert level desirable);
• Strong verbal and writing skills in order to effectively communicate information to clients and internal team members;
• Awareness of a number of service management tools such as BMC’s IT Service Management (ITSM, Remedy);
• Time management skills to meet agreed targets; Experience of designing, developing and/or implementing ITIL aligned processes;

Primary Skills

• They must knowledge/experience with Incident, MIM, Service Request, Problem, Change management and SLA reporting. 
• Apart from these, other critical area is CMDB / Asset Management / SCAM.  
• A Senior Service Management Consultant can be a member of a team, leading the team, assisting the lead or working independently.

Secondary Skills

• They lead or work independently designing, developing and implementing deliverables, conducting research and performing analysis.
• The Service Management Consultant focuses on all of the ITIL service management lifecycle stages and a number of its processes within an outsourcing bid, consulting assignment or an implementation. 
• They will be responsible for aspects of the overall delivery.