Service Operations Coordinator
Job Summary
Job Description
- Manage field ticketing system
- Create & manage purchase orders
- Process invoices
- Develop service process documents
- Excellent communication skills
- Proficient in Microsoft Office
- Customer support experience
- Employee Stock Purchase Plan (ESPP)
- Parental leave
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund
- Bike to work allowance
- Birthday Leave & Volunteer Leave
1 skill required
Job Details
Tesla is leading the charge towards sustainable energy and transportation. We're looking for a dedicated Service Operations Coordinator to join our team in Australia & New Zealand. In this role, you will play a vital part in providing administrative and operational support to our Service Operations and Field Service and Collision teams, ensuring the smooth delivery of Tesla's service programs in the region.
- Manage the Service Operations field ticketing system, ensuring timely resolution and coordination of all field requests.
- Communicate any blockers to ticket resolution quickly and loudly to the relevant stakeholders.
- Create and manage purchase orders for goods and services, ensuring accuracy and timely processing.
- Receive, validate, and process invoices to support smooth financial transactions.
- Develop and maintain formal documents outlining Service processes for internal distribution.
- Act as the point of contact for internal teams and external suppliers, maintaining strong relationships.
- Work closely with Australian & New Zealand Service Centers, providing operational support as needed.
- Participate in continuous improvement projects/initiatives to enhance service operations efficiency.
- Contribute to ad hoc projects, supporting the overall success of Service Operations.
- 1-3 years of experience in a relevant administrative or coordination role.
- Previous experience in customer support or a customer-facing role is beneficial.
- Proficient in Microsoft Office applications.
- Fluent English (verbal & written).
- Strong interpersonal skills for effective communication with stakeholders.
- Valid Driver’s License.
- 'Can do' attitude with a commitment to problem-solving and continuous improvement.
In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:
- Employee Stock Purchase Plan (ESPP)
- Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
- Employee Vehicle Loan Program
- Novated Leasing (AU only)
- Well-being Fund – An annual allowance for all employees to support their well-being in ways that are meaningful to them
- Bike to work – $10 per day if you cycle to work
- Birthday Leave & Volunteer Leave
Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.
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