Service Operations Lead

At Tesla, our Service Operations Leads are responsible for multiple critical projects across both general service operations as well as market-level mobile service, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service function and will directly support our mission to accelerate the world’s transition to sustainable energy.

In your role as Service Operations Lead, you will provide in-depth, timely and collaborative project management, supporting both the Country lead and the local service operations in strategic decision making and project implementation. You will drive continuous improvements within service, as well as ensuring best practice across market processes and procedures.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal and external stakeholders.

We Offer

• Continuous training and development to help you advance your skills and career
• The opportunity to work with innovative technology, advanced tools, and software
• A dynamic and fast-paced work environment where contribution, ongoing learning, and collaboration are the keys to success
• Competitive salary
• Corporate benefits
• Option for a Tesla stock package or cash award, and more.

• Project Management: Successfully lead and coordinate projects affecting multiple locations or the  entire region including new service offerings, new revenue streams, tools and processes
• Continuous Improvement: Identify and drive continuous improvement across the market to reduce costs and increase efficiency, contributing to best practice sharing and standardization across all locations
• Insights: Regularly report to senior management and the Country Manager, including quality, cost, time details vs. plan, as well as identify roadblocks or deviations
• Reporting & Analytics: Provide comprehensive reporting and analytics at a country level for local  initiatives and opportunities, identifying key operational improvements to assist in strategic business decision making
• Coordination: Act as the point of coordination between local markets and EMEA business  support, requesting system improvements from the field and overseeing  implementation of new tools and processes across the market. Act as the ‘go-to’ for the leadership team, supporting local service centers and driving process improvements where necessary to ensure Tesla standard throughout
• Collaboration: Collaborate cross-functionally with key business functions including Service, Virtual, Technical Operations, Mobile Operations, and Data Analytics to help build integrated, forward-looking processes that are documented and  maintained across the area you oversee
• Solution orientation: Focus on solutions and overall best for Tesla, actively engaging local stakeholders to secure ownership, results and development of new processes that will help in building a strong organization