SMB Portfolio Manager (HKT)

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
You will be responsible for the health and growth of the Small & Medium Business segment in PayPal’s Hong Kong, Korea & Taiwan (HKT) regional business cluster.

Ownership of the commercial objectives of the SMB business resides in this role, and hence the need to be a focal point for multi-disciplinary execution and coordination through an analytically driven approach which blends regional and global initiatives and insights into local actions and market positioning.

Meet our team:
The PayPal Hong Kong, Korea & Taiwan (“HKT”) team is dedicated to bringing PayPal’s value proposition to merchants and consumers in these geographies.
The role of the SMB team is to provide innovative payment solutions to unmanaged merchants in the HKT business.

Job Description:

Your way to impact:

• Based in Hong Kong, this role will report to the Market Leader for PayPal’s Hong Kong, Korea and Taiwan business who holds market commercial accountabilities and dotted line into Head of SMB for APAC (Regional function)

• Working with regional SMB stakeholders, a key success enabler for this role is to drive and influence the key project and initiatives actions that will have an outsized impact on the SMB portfolio business

• For SMB business, the incumbent will be a key face / voice in the market representing PayPal to our partners, prospects, merchants etc. Internally you will work with a diverse group of partners and teams across marketing, product, sales, servicing, finance, and more to achieve success

In your day-to-day you will:

• Define the SMB commercial plan to achieve KPIs across acquisition, engagement and retention as well as achieve an overall Revenue and Transaction Margin (TM) target for the region

• Responsible for understanding the HKT SMB business end to end across multiple domains (e.g. Product, Marketing, Sales, Service etc..) using data, competitor and qualitative insights

• Develop and execute against a set of commercial priorities that come in two flavors. Global or Regional initiatives (e.g. Re-pricing, product GTM etc.) and locally lead initiatives (e.g. Policy change, retention programs). Your role will work in partnership with key stakeholders to execute on these initiatives.

• Accountable to TM targets across these initiatives and represent the segment in market operating reviews and broader global forums

• You will be obsessed with the customer providing market backed insights to the region to drive improvements and deep understanding of the competition to help shape how our product & services should be customized and taken to market

• Position PayPal in the HKT market, and be the voice of PayPal externally with partners and events. Be in close sync with our partners (across all types whether channel, eco-system, payment partners). Leading the PayPal “Brand” in the SMB communities that are relevant to HKT.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.