Specialist

2 Months ago • All levels

Job Summary

Job Description

The job involves working as an Associate with German in Order to Cash (OTC) processes. Responsibilities include managing contract setup, billing, dispute resolution, and cash collection. The role requires ensuring smooth and accurate process performance, validating documentation, handling customer queries, maintaining communication, preparing reports, and ensuring compliance with corporate guidelines. The candidate will be working with a Fortune 500 client in the IT business, covering the full range of OTC processes.

Must have:

Fluent in German (written and verbal)
Professional level of English
Experience in administrative or customer interaction roles
Self-motivated and willing to learn new skills
Driven by team success and deadlines
Confident in MS Office use
Organized, friendly and communicative

Good to have:

Experience in a similar role is an advantage

Perks:

Global careers and mobility
Flexible (remote) working environment with work-life balance
Opportunities to upskill and get involved with exciting projects
Focus on Total Wellbeing
CSR Council, Diversity Council, Sparks – Engagement Champion

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Job Details

Job description:

Associate with German - Order to Cash Processes

HCLTech is a global technology company, home to more than 219,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2024 totaled $13.4 billion.

One of our Clients is a Fortune 500 company in the Information Technology business with a mixture of customer base - Partners, SMBs, Public sector, Large and Key customers giving access to a variety of business activities. We are covering full range of OTC processes starting from the contract set up, through the billing and query management until the point the payment is made and booked. We maintain a solid core team with 5 to 12 years of experience, great professional involvement securing strong business outcome and expansion potential.

Main focus:

Responsible for one of the following Order to Cash activities:
- Contract set up
- Billing
- Dispute management
- Cash collection
Ensure smooth and accurate performance of the process
Validate contract and billing documentation, process change requests and updates, manage customer queries
Maintain internal and external communications with different departments and partners/ costumers
Prepare and analyze reports and support documents as per the business needs
Ensure absolute compliance with corporate guidelines, ethical and financial rules

Requirements:
Fluent in German language (both written and verbal); Professional level of English
Experienced in administrative or customer interaction role
Self-motivated and willing to learn new skills
Driven by team’s success and deadlines kept
Confident in use of MS Office
Organized, friendly and communicative
Any experience in a similar role will be considered an advantage

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

Global careers and mobility
A flexible (remote) working environment with work-life balance
Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few

Apply