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Sr Manager Process Systems & Tools (R-20163)

Sr Manager Process Systems & Tools (R-20163)

2 Months ago • 5 Years + • Administrative • Undisclosed

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salesforce

cross-functional

Job Description

We are seeking an experienced SFDC Manager to lead the management, and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership. Key Responsibilities: Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements. Process Optimization: Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness. Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation. Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance. User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices. Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Work with Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive needful activities in SFDC. Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency. Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions. Project Management: Lead Salesforce-related projects from conception through execution

Must have:

Salesforce Administration
Process Optimization
Tool Management
Team Leadership
User Training and Support
Data Management
Reporting and Analytics
Collaboration
Project Management
Salesforce Administrator and/or Developer certification

Good to have:

Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma)

Job Summary: We are seeking an experienced SFDC Manager to lead the management, and optimization of Salesforce process systems and tools. The ideal candidate will have a strong background in Salesforce administration, process improvement, and team leadership.

Key Responsibilities:

Salesforce Administration: Work with ITS team to administrate Salesforce platform and ensure it meets business requirements.

Process Optimization: Identify, design, and implement process improvements within Salesforce to enhance efficiency and effectiveness.

Tool Management: Evaluate and manage third-party tools and integrations within the Salesforce ecosystem to ensure seamless operation.

Team Leadership: Lead a team of SalesOps Analyst provide mentorship and guidance to enhance their skills and performance.

User Training and Support: Work with SFDC Training team to deliver training programs for Sales / end-users, ensuring they understand Salesforce functionalities and best practices.

Data Management: CRM database management. Ensure data integrity and security within the Salesforce platform; manage data imports, exports, and data quality initiatives. Drive Account Creation, SFDC Quota Deployment, Data Cleansing, month/quarter end activities. Work with Operations team on Customer Segmentation, Territory Creation & analysis, account mapping and drive needful activities in SFDC.

Reporting and Analytics: Create and maintain reports and dashboards to provide insights into sales performance and operational efficiency.

Collaboration: Work closely with cross-functional teams, including sales, marketing, and IT, to gather requirements and implement solutions.

Project Management: Lead Salesforce-related projects from conception through execution

Qualifications:

Bachelor’s degree in Business, Information Technology, or a related field.

5+ years of experience managing Salesforce, with a focus on process systems and tools.

Salesforce Administrator and/or Developer certification is highly desirable.

Strong understanding of Salesforce architecture, data models, and best practices.

Experience with process mapping and improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Excellent analytical, problem-solving, and project management skills.

Strong interpersonal and communication skills, with the ability to work collaboratively across teams.

Skills: