We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in!

Job Description

REQUIREMENTS:

Experience: 6+ Years
Conduct in-depth analysis of existing business processes and workflows, working closely with stakeholders to identify pain points, inefficiencies, and areas for improvement.
As a ServiceNow Business Analyst, you will be responsible for analyzing, designing, and implementing efficient and effective business processes within the ServiceNow platform.
Collaborate with clients, end-users, and project teams to gather business requirements and translate them into ServiceNow functionality.
Design and develop innovative business process solutions within the ServiceNow platform, utilizing best practices and industry standards. Create process documentation, including workflow diagrams, user stories, and functional specifications.
In-depth knowledge of ServiceNow platform capabilities, including its various modules (ITSM, ITOM, HR, CSM, etc.)
Strong understanding of business process management principles and methodologies.
Experience with ServiceNow configuration, including workflows, forms, notifications, and user interface customization.
Excellent analytical and problem-solving skills, with the ability to identify process gaps and propose effective solutions.
Strong project management skills, with the ability to handle multiple priorities and meet deadlines.
Knowledge of ITIL and IT service management processes is desirable.

RESPONSIBILITIES:

Showcasing a consulting mindset by acting as a solution provider rather than an order taker
Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
Planning, organizing, and monitoring the project to deliver high quality business solutions.
Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
Ensuring project quality of work meets defined governance, process standards and best practices.
Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
Assisting the account management team in responding to new project requests
Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.