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Staff UX Researcher

Karnataka, India (Hybrid)

Staff UX Researcher

3 Months ago • 7-10 Years • Product Design • Undisclosed

About the job

2 skills required for this role

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Job Description

ServiceNow seeks a Staff UX Researcher with 7+ years' experience in applying customer-centered research techniques to product definition and designs. You'll represent customer needs across the product lifecycle, conduct research studies, analyze data, and communicate findings with insights and recommendations.

Must have:

Customer Research
User Experience
Research Methods
Data Analysis

Good to have:

Enterprise Software
User Interface
Usability Testing
Online Surveys

Perks:

Flexible Work
Growth Opportunities

About the job

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products

Apply and adapt appropriate research techniques and methods for specific project needs

Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities

Partner with Product Managers and Designers to influence product strategy and roadmaps

Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.

Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.

Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc

Provide mentorship to other members of the team and champion the discipline across the organization

Qualifications

What you have

Basic Qualifications (The Must Have)

BA/BS degree or higher in the Human-Computer Interaction, Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or equivalent combination of education and experience

Extensive experience in applying customer-centered research techniques to product definition and designs

Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods

A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research

Preferred Qualifications (The Nice To Have)

7+ years’ of work experience applying and conducting customer-centered research. Master degree or PhD is a bonus

Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software

In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design

Experience with the creation and execution of online surveys as well as rich qualitative research techniques

Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.

The ability to learn new technical concepts quickly

Experience coaching and mentoring more junior team members, contributing to their growth

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming our candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

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