Technical Operations Specialist (TOPS)

Technical Operations Specialist (TOPS) 

Interactive Brokers Group has consistently been at the forefront of trading innovation, starting with the invention of the first floor-based handheld computer in 1983. We pride ourselves on being primarily a technology company and challenging the status quo. We push boundaries to offer our clients the best trading platform with the most sophisticated features at the lowest cost. Software development is the lifeblood of our firm, and it shows in our stellar brokerage platform. 

Interactive Brokers is seeking to set up a new branch of our Global Technical Operations (TOPS) team in our Mumbai office. You'll be part of an international team, but uniquely, you will be part of the first TOPS team in Mumbai, so you will have the opportunity to grow with our team and service model in India. While located in India, you will cover our global locations as part of our "follow the sun" operational model. 

To offer the finest online trading experience in the world, Interactive Brokers must monitor, maintain and support (with vigilance) our software, systems, and other crucial business technology around the clock and across the globe. Interactive Brokers maintains a small team of cross-trained and exceptionally responsible individuals who are not bound to one specific skill or discipline and value working under the direction of industry experts to resolve complex issues with technology, hardware and software components. 

Are you passionate about technology? Then apply today! 

Your Responsibilities 

• Monitor various aspects of the Interactive Brokers global brokerage system in real-time. 
• Analyze, troubleshoot, escalate and resolve brokerage system operational issues. 
• Participate in Post-Incident review in collaboration with architecture and infrastructure teams. 
• Provide 2nd-level technical support to internal teams. 
• Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs. 
• Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring. 
• As part of the team, act as the primary escalation point for all brokerage system technical issues. 

Key Requirements 

• Strong communication skills, with English as the primary language. 
• A Bachelor's or apprenticeship in a technical discipline. 
• A working knowledge of general computing concepts, networking, the Linux operating system and related technologies. 
• The ability to analyze and solve problems promptly and accurately in a fast-paced environment. 

Preferred 

• Prior experience in a technology position 
• Experience with Unix / Linux style command line interfaces 
• Previous experience with scripting languages (e.g., Shell, Perl, Python) 
• Desire to explore and learn new concepts, systems and technologies. 

Additional Information 

• This role will require weekend work on rotation and multiple shifts during the week. All shifts are required to be in the office and not remote. 

Company Benefits & Perks: 

• Competitive salary package.
• Performance-based annual bonus (cash and stocks).
• Group Medical & Life Insurance.
• Modern offices with free amenities & fully stocked cafeterias.
• Monthly food card & company-paid snacks.
• Hardship/shift allowance with company-provided pickup & drop facility*
• Attractive employee referral bonus.
• Frequent company-sponsored team-building events and outings

* Depending upon the shifts.

**The benefits package is subject to change at the management's discretion.