Technical Support Specialist

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The creative team that brought Mortal Kombat and Injustice to life is now NetherRealm Studios, part of the Warner Bros. Games family. With over 20 years of creation under our belts, NetherRealm’s mission remains the same: to create cutting edge entertainment and deliver industry leading tech, game art and overall gaming experiences. NetherRealm Studios is a collaborative and creative environment, constantly striving to up the ante on what is possible in interactive entertainment. Our team is comprised of dedicated professionals with years of experience who are at the forefront of the gaming industry. The passion and energy that made Mortal Kombat a reality is still on display every day in our offices, our hallways and most definitely the studio’s arcade room.

The Job

NetherRealm Studios, a leading video game developer is looking for a Technical Support Specialist (preferably with Level II Service Desk Experience) to join their IT Team. This position will work closely with other Technical Support Specialist and the industry leading game development disciplines to provide technical service and support to the NetherRealm Console team working on our latest game titles. In addition, this individual will participate in researching innovative solutions for various cross discipline systems, applications and processes as well being a key member in mission critical projects, software/hardware installation and configuration, problem resolution and performance tuning. The Technical Support Specialist will also represent our studio in various enterprise efforts as directed by the IT Director and will be expected to help bring a high level of support by keeping within the standards and service levels set by the NRS Game Technology Services.

The Daily
1.    Provide day-to-day support for all internal and external console game development requests, and game development system environments.
2.    Provide day-to-day support for all conference rooms and specialized rooms including Facial Scan, MoCap and the Stream Room
3.    Maintain PCs (MacOS & Windows OS), peripherals, and assist in installing, integrating, and configuring new computer systems and hardware for users.
4.    Assist with access to WAN, LAN, print, and network services, remote access, and access to application, infrastructure, and SaaS applications.
5.    Maintain inventory of all assets and create documentation for tools, asset tracking, systems, processes, and procedures utilized by the desktop support team when a new system or process is implemented, or when needed documentation is absent.

The Essentials
•    Basic understanding of PC hardware components and desktop operating systems
•    Ability to learn quickly and work effectively in a fast-paced environment
•    Strong customer service skills
•    Ability to work independently and as part of a team
•    Proficient in using troubleshooting tools (Resource Monitor, ProcMon, Sysinternals, etc)
•    Ability to work in a multiplatform hardware environment (PC, MAC, RAID, IOS, Android and some Linux)
The Nice to Haves
•    Skilled in installation and administration of operating systems (Microsoft OS and macOS)
•    Must be self-motivated, a team player and able to immediately contribute
•    Must be able to learn quickly in a highly technical, fast paced and deadline intensive environment
•    Excellent organizational, time management, project management and service delivery skills are required
•    Excellent written and oral communication skills are required
•    Experience in a role involving direct customer contact (internal and external customers)
•    Must be able to lift up to 75 pounds as needed
 

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.