Account Manager, Google Shopping Solutions, Early Careers (English, Dutch)
Job Summary
Job Description
As a Shopping Account Manager at Google, you'll be the primary contact for a portfolio of online retail advertisers. Your responsibilities include advising merchants on Shopping campaign strategies, managing client relationships, developing and maintaining Shopping Ads and Merchant Center product suites, meeting key performance indicators (KPIs), and utilizing customer-facing best practices to understand and manage client expectations. You'll help merchants grow their return on investment (ROI) through product expertise and optimization recommendations. The role involves collaborating with peers across various teams and markets to drive business growth, improve customer satisfaction, and contribute to a positive team culture. This role requires fluent English and Dutch communication skills.
Must have:
- Bachelor's degree or equivalent experience
- Sales, business development, or marketing experience
- Fluent English and Dutch communication
- Manage client portfolio and meet KPIs
- Advise merchants on Shopping campaign strategy
- Help merchants grow ROI through optimization
Good to have:
- Experience in a fast-paced environment
- Knowledge of online advertising and retail markets
- Additional European language fluency
- Ability to surface business insights
Perks:
- Multicultural team
- Emphasis on culture, well-being, DEI
- Learning and development opportunities
- Mentors, coaches, and peer support
4 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- Experience in sales, business development, advertising, account management, marketing, agency, or consulting.
- Ability to communicate in English and Dutch fluently to support client relationship management in this region.
Preferred qualifications:
- Experience delivering against operational and output goals, in a fast-paced and sometimes ambiguous environment with limited resources.
- Knowledge of online advertising and retail markets.
- Ability to utilize and partner effectively with supporting teams to troubleshoot customer issues and provide outstanding customer experience.
- Ability to synthesize and surface business insights to inform and develop business strategy, as well as to comprehend and align needs from different stakeholders with an influential approach.
- Ability to communicate in an additional European language fluently to support client relationship management in this region.
About the job
As a Shopping Account Manager for our Mid-Market team, you will act as the single point of contact for a diverse portfolio of retail online advertisers. You will offer actionable recommendations and solutions for the merchants using the deep knowledge of the Shopping Ads product. You will creatively combine transactional client engagements leveraging our client education offerings. You will bring the Google Shopping Solution (CSS) value proposition and service offering to life to earn customer loyalty and foster customer retention. You will constantly gather customer feedback and priorities of the business and ensure that Google Shopping leads the Shopping campaign consultancy.
In this role, you will collaborate with peers and engage across tiers and markets for the benefit of all Google Shopping merchants driving business forward on topics like business impact/growth, product adoption, customer satisfaction, and team culture. You will be assessed against shared quarterly output Key Performance Indicators (KPIs) and individual expectations related to organizations business objectives. You will be joining a multi-cultural team with a strong emphasis on culture, well-being, Diversity, Equity, and Inclusion (DEI), and learning and development, allowing to pursue personal growth plans with the support of mentors, coaches, and peers whilst actively engaging in and shaping organizational culture.
Responsibilities
- Work with merchants across a selected market to advise them on their Shopping campaign strategy. Manage a dedicated client portfolio applying best practice for portfolio management and consistent service levels.
- Develop and maintain shopping Ads and merchant center product suite.
- Deliver against key operational Key Performance Indicators (KPIs).
- Apply customer-facing best practices to engage with merchants and agencies to understand their priorities and manage expectations.
- Help selected merchants grow their Return on Investment (ROI) and investment in shopping Ads through product expertise and optimization recommendations.
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