Accounts Receivable - Collector

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible. Position Summary: The Accounts Receivable Collector, at the direction of management, will work to ensure receivables aging and DSO is maintained within acceptable ranges by effectively contributing to the collection process of overdue commercial receivables and by administering orders which have been placed on credit hold for various reasons, all of which is managed using SAP and GetPaid. All About You Two Primary Responsibilities: Reduce past due receivables:

• Facilitate timely payment of invoices by contacting customers with outstanding balances
• Reconcile customer accounts, working with the Cash Application function to correctly match credit and payment transactions to invoices and miscellaneous debit transactions
• Partner with both customer and internal resources (Sales, Customer Care, Tax, Logistics, etc.) to conduct research and resolve transaction discrepancies
• Initiate credit/rebill transactions as needed to correct billing errors
• Prepare and distribute customer statements and dunning letters
• Ensure accuracy in billing information so customers receive invoices in a timely manner

Held Order Administration:

• Handle hold/release decisions in a timely manner on customer orders that have been placed on hold by the system
• Work with Credit, Sales, Customer Care and with customers to resolve held orders

Other projects and duties as assigned. Requirements:

• Must possess a diligent, self-motivated work ethic, able to respond quickly to changing priorities
• Must be reliable in getting the work done in a fast-paced environment with a positive attitude
• Tenacity to work through challenges to see things through to completion in a timely manner
• 3+ years of commercial, business-to-business accounts receivable collection experience, preferably working with government, universities, pharmaceutical companies, hospitals and laboratory entities
• Ability to work well within teams and independently
• SAP experience helpful, but not required
• GetPaid experience helpful, but not required
• Strong customer service focus and a collaborative, team player style
• Strong working knowledge of Microsoft Excel at an intermediate level (Pivot Tables, VLookups, etc.)
• Must be very detail oriented, reliably producing accurate work
• Strong written and verbal communication/negotiation skills

Education:

• High school diploma
• College degree preferred

#LI-HYBRID

The estimated base hourly range for the Accounts Receivable - Collector (Hybrid) role based in the United States of America is: $24.75 - $37.16. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.