AppleCare Vendor Alliance Manager
Job Summary
Job Description
The AppleCare Global Vendor Strategy (GVS) team is looking for a Vendor Alliance Manager (VAM) for the EMEIA Region. This role involves capacity planning and strategic relationship management with outsourced suppliers. The VAM will also act as a regional liaison for internal teams such as Partner Operations Management, Governance, Risk & Compliance, Forecasting & Analytics, and Corporate Procurement. The VAM will collaborate with stakeholders to plan and implement supplier strategies supporting AppleCare Support objectives, including sourcing new contact centers, assessing suppliers, and assisting with negotiations. Key responsibilities include driving headcount allocation decisions, managing supplier executive relationships, and serving as an escalation point for business teams and supplier executives.
Must have:
- Capacity planning
- Strategic relationship management
- Supplier sourcing
- On-site assessments
- Supplier negotiations
- Headcount allocation
- Program launches
- Program decommissions
- Escalation management
3 skills required
Job Details
At Apple, we believe that hard work, a fun environment, creativity, and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impact with our customers. Building this environment starts with you! The AppleCare Global Vendor Strategy (GVS) team is seeking a Vendor Alliance Manager (VAM) to support our EMEIA Region with capacity planning and with strategic relationship management of our outsourced supplier network. The VAM is also a regional point of contact for other internal functional teams that engage with our suppliers, including Partner Operations Management, Governance, Risk & Compliance, Forecasting & Analytics, and Corporate Procurement. The VAM will report to the regional Direction and Planning Manager.
The VAM works with various stakeholders to ensure that regional supplier portfolio strategies are effectively planned and implemented to support AppleCare Support objectives in the short, medium and long-term. When demand signals justify it, the VAM is responsible to source new contact centers and growing capacity with existing and new suppliers, conduct on-site assessments, and collaborate with Corporate Procurement during supplier negotiations. The VAM drives strategic decisions regarding headcount allocation, program additions or decommissions in their region. The VAM engages in strategic discussions with supplier executives, collects and communicates updates, and participates in Apple internal initiatives related to suppliers both regionally and globally. The VAM serves as the key point of contact for the Partner Operations Management team on strategic direction and non-operational issues, including governance, compliance, escalations, conflicts, commercial agreements, and risk assessment. The VAM is responsible for working cross-functionally on new site, LOB or new program launches and decommissions. Lastly, the VAM serves as an escalation channel for our internal business teams and supplier executives to address any engagement issues.
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