Assistant Manager - Work Force Management

7 Minutes ago • 5 Years +

Job Summary

Job Description

Side is a leading provider in the gaming services industry, committed to delivering exceptional experiences for our clients and their customers. We focus on innovative solutions that enhance gaming experiences worldwide. As the Assistant Manager of Work Force Management, you will play a critical role in ensuring optimal staffing levels, enhancing operational efficiency, and providing exemplary support to various departments. This position is ideal for a data-driven individual with excellent analytical and leadership skills who can effectively manage a team and contribute to data-informed decision-making.
Must have:
  • Assist in the development and implementation of workforce management strategies and processes.
  • Analyze workforce data to forecast staffing needs and provide actionable insights.
  • Monitor day-to-day operations to ensure service levels are met.
  • Oversee scheduling and staffing assignments based on real-time data.
  • Work collaboratively with department leaders to identify and resolve operational issues.
  • Conduct regular training and development sessions for the workforce management team.
  • Support strategic initiatives aimed at improving employee productivity, job satisfaction, and retention.
  • Prepare and present workforce management reports and insights to senior management.
Good to have:
  • Previous experience with workforce forecasting methodologies.
  • Knowledge of labor laws and compliance standards.

Job Details

Description

About Us:Side is a leading provider in the gaming services industry, committed to delivering exceptional experiences for our clients and their customers. We focus on innovative solutions that enhance gaming experiences worldwide. As we continue to expand our operations, we are seeking an Assistant Manager for Work Force Management to join our dedicated team.

Role Overview: As the Assistant Manager of Work Force Management, you will play a critical role in ensuring optimal staffing levels, enhancing operational efficiency, and providing exemplary support to various departments. This position is ideal for a data-driven individual with excellent analytical and leadership skills who can effectively manage a team and contribute to data-informed decision-making.

Key Responsibilities:

  • Assist in the development and implementation of workforce management strategies and processes to optimize staffing and operational performance.
  • Analyze workforce data to forecast staffing needs and provide actionable insights for resource allocation.
  • Monitor day-to-day operations to ensure service levels are met and maintained across various departments.
  • Oversee scheduling and staffing assignments based on real-time data and operational requirements.
  • Work collaboratively with department leaders to identify and resolve operational issues that impact workforce efficiency.
  • Conduct regular training and development sessions for the workforce management team to enhance skills and performance.
  • Support strategic initiatives aimed at improving employee productivity, job satisfaction, and retention.
  • Prepare and present workforce management reports and insights to senior management.

Details as below:

Location - Remote (Bangalore/Hyderabad)

Key Skills - Capacity Planning, Forecasting, Scheduling & Team Management (all this experience need to be in the resume)

Notice Period - 0 to 20 days (max)

Note - Interview(1 Round) & Induction will be in-person from Bangalore/Hyderabad

Requirements

Qualifications:

  • Bachelor's degree in Business, Human Resources, or a related field.
  • Experience in people management
  • A minimum of 5+ years of experience in workforce management in the BPO Industry or related roles within a fast-paced environment.
  • Experience in building and analyzing models for forecasting and headcount optimization
  • Experience in Capacity Planning, Scheduling & Rostering
  • Strong analytical skills with a proven ability to interpret data and make strategic decisions.
  • Familiarity with workforce management tools and software.
  • Excellent verbal and written communication skills in English.
  • A proactive approach to problem-solving and a team-player mentality.
  • Demonstrated ability to lead and motivate a team.
  • Experience in the gaming or tech industry is a plus.

Preferred Skills:

  • Previous experience with workforce forecasting methodologies.
  • Knowledge of labor laws and compliance standards.

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About The Company

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in Japan in 1994, Side has grown to become a global force in the video game industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. Our industry-leading services include game development, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. Help us bring stories to the world. Join Side's global team of passionate gamers and contribute to top-notch game development.

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