Business Applications Timezone Leader

51 Minutes ago • All levels • Business Development

Job Summary

Job Description

The Business Applications Timezone Leader drives thought leadership and helps customers transform their business processes using Microsoft Dynamics 365, Contact Center as a Service, Power Platform, and AI. This role leads experienced sales and technical experts to engage C-suite stakeholders and build relationships with Business Decision Makers (BDMs). Responsibilities include bringing industry insights and solutions to enable end-to-end business transformation, leading multi-million-dollar deals, and fostering best practice sharing across EMEA. The leader will partner with various teams to ensure strong regional performance, advocate for Microsoft's Business Applications, and drive customer and partner satisfaction. This also involves hiring, retaining, and developing talent within the team.
Must have:
  • Solution sales experience in Business Applications
  • Understanding of complex business challenges and solutions
  • Experience leading multi-million-dollar deals
  • Demonstrated customer success and sales management experience
  • Deep understanding of ERP, CRM, Contact Center, Low Code, AI solutions
  • Strong presentation, communication, and negotiation skills
  • Leadership and team coaching abilities
Good to have:
  • Experience with Design Thinking, Business Value Engineering, Challenger sales
  • Fluency in multiple languages
  • Understanding of developing economies' impact on global business

Job Details

Overview

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.  
 
We envision a world where passionate innovators come to collaborate, envision what can be, and taking their careers places they simply could not anywhere else. This is a world of more opportunities, more innovation, more openness, and limitless thinking – a world powered by Cloud and ethical AI. 
  
We are looking for someone to drive thought leadership and help customers in their business process transformation, using Microsoft Dynamics365, Contact Center as a Service, Power Platform and our AI innovations. The role will lead the experienced sales and technical experts (Global Black Belt) to effectively engage C-Suite level stakeholders and build and maintain relationships with Business Decision Makers (BDMs) in our top customers to help them achieve their business goals. The role will bring industry-relevant business value insights and leading solutions to successfully enable the customers’ end-to-end business transformation 
 
Are you insatiably curious? Do you embrace uncertainty, take risks, and learn quickly from your mistakes? Do you collaborate well with others, knowing that better solutions come from working together? Do you revere what humans dare to achieve, and are you motivated every day to empower others to achieve more through technology and innovation? Are you ready to join the team that is at the leading edge of Innovation at Microsoft? 

 

Qualifications

  • Solution sales for Business Applications solutions including ERP, CRM, Contact Center, Low Code, AI, and similar business applications.  
  • Understand Identifying unique and complex business challenges and solutions, champion customer asks, blockers and escalations to progress deals faster into closure and inform the GTM strategy for Business Applications sales motions.  
  • Possess passion and skills for getting into the details to understand root cause behind issues and opportunities and possess the ability to turn deep business insight into actionable plans.       
  • Leading best practice sharing across areas and EMEA Time zone Regional communities to multiply the business impact in Business Applications 
  • In driving new incubation solutions and landing at scale 
  • Leading multi-million-dollar deals requiring orchestration of large, dispersed, virtual teams composed of industry, solution, technical, licensing & legal team members. 
  • Demonstrated passion and commitment for customer success.
  • Demonstrated Sales and Sales Management experience in Industry-aligned Enterprise sales. 

Deep Understanding of: 

  • Business solutions, ERP & CRM, Contact Center, Low Code and AI solutions and how they translate into business impact for customers.   
  • Commercial cloud offerings, ideally including Microsoft’s cloud platform as well as competitors and related ecosystems.     
  • The latest Business value selling methodologies, practices and technologies that drive sales prospecting and sales management in complex solution selling environments (e.g. Design Thinking, Business Value Engineering, Challenger sales etc.).     

Desired Skills: 

  • Excels at developing strong relationships and leadership connections to understand customer needs. 
  • Adept at challenging perspectives with innovative ideas that reframes thinking about deriving value from Microsoft solutions. 
  • Strong presentation, white boarding, and communication skills. 
  • Demonstrated people leader able to coach and inspire a diverse team of Solution Sales and Technical Sales Professionals. 
  • Strong negotiating skills 
  • Candidates should have demonstrated excellent business judgment and results across a range of disciplines including sales, marketing, finance, and strategic planning.  
  • Must have excellent process discipline, milestone management and time management skills with strong problem solving and decision-making skills.      
  • Must think strategically about business issues and organizational strategy.     
  • Creative thinker who can see “the big picture” and unite new and disparate ideas with practical plans, working comfortably in the face of ambiguity and in a matrixed enterprise organization.     
  • Must demonstrate organization and process focused discipline; especially in areas of the business they do not directly own.  
  • Can clearly prioritize and effectively manage multiple tasks and projects in parallel and effectively achieve results through an indirect group of internal Microsoft stakeholders.     
  • Have strong networking and people skills.  
  • Possess the ability to build positive working relationships across organizational boundaries.  
  • Proven ability to work effectively in a loosely structured team environment that demands a high degree of cooperation, flexibility, teaming, cross group, and real-time responsiveness.     
  • Possess excellent listening skills and proficient oral and written communications.     
  • Have a passion and interest in multi-cultural issues, and the growing impact of developing economies on global business trends.     
  • Fluent English language abilities and excellent presentation skills required with other regional language speaking skills preferred.     
  • The role will require travel.  

 

Responsibilities

The Time Zone leader will be an experienced business sales leader reporting directly to the Global Sales Leader for Business Applications (Contact Center as a Service, Power Platform and our AI innovations), with dotted line accountability for the STU Business Applications leadership teams for individual Areas and subsidiaries across the Time Zone.  

 

  • Deliver success by building a team with empowerment and accountability:  
    • Model - Live our culture; Embody our values; Practice our leadership principles.  
    • Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.  
    • Care - Attract and retain great people; Know everyone’s capabilities and aspirations; Invest in the growth of others.  
  • Partnering w/ Time Zone, Area, Country, and Corp leadership to ensure strong Regional Business Performance across all areas and the long-term growth through driving Mainstream and Future Growth sales motions.   
  • Face and Advocate for Microsoft’s Business Applications business with all appropriate internal and external stakeholders including analysts, press, trade conferences and partners.  
  • The center of gravity and leadership for all functional groups across Partners, Digital Sales, Engineering, Marketing, Strategy & Operations, Customer Success, and FastTrack to bring the full strength of the teams together to support every Area to capture growth opportunities and gain market share for Business Applications business.  
  • Shephard customer/Partner Satisfaction - drive customer and partner satisfaction by understanding, interpreting, and responding to customer/partner and market realities.   
  • Grow Share and Compete - ensure geo teams are focused and proactive in growing our share in the market faster than our key competitors.    
  • Hire, Retain, and Develop Great Talent - ensure sustainable organizational capability by designing and consulting on workforce development plans -prioritization of resource allocation, assessing performance, selecting, and developing local talent.    

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