Category Lead, Travel Insurance

5 Months ago • 2-4 Years • Operations

Job Summary

Job Description

As a Category Lead for Travel Insurance at PhonePe, you will be responsible for driving the growth and success of PhonePe's Travel Insurance business. This role offers the opportunity to work on key initiatives with stakeholders in the Insurance industry and manage all aspects of the business, including P&L ownership, operational excellence, regulatory compliance, and marketing. You will collaborate with internal teams (product, business finance, customer service, etc.) to monitor and manage the category daily, track sales funnels and revenues, identify and address any gaps, and develop innovative financial solutions with Travel insurers to be implemented on the PhonePe platform. You will also be responsible for benchmarking customer experience and processes against competitors and internal categories to improve customer experience and drive process design. Utilizing data, you will identify opportunities to grow the business through interventions on product and technology. This role requires strong business development, product development, digital marketing, and analytical skills. You must be comfortable managing and collaborating with a highly skilled team, working in a fast-paced environment, and thriving in a competitive and result-oriented environment. The ideal candidate will have an MBA with 2-4 years of experience in a dynamic Travel insurance environment.
Must have:
  • MBA with 2-4 years of experience
  • Experience in business development and/or product development in a dynamic Travel insurance environment
  • Exposure to digital marketing
  • Strong analytical acumen and problem-solving skills
  • Deep understanding of insurance business
  • Data-driven approach
  • Skilled in building and managing business alliances
  • Ability to create and own processes
Good to have:
  • Agile and highly collaborative
  • Impressive communication skills
  • Ability to balance needs with business goals
Perks:
  • Medical Insurance
  • Critical Illness Insurance
  • Accidental Insurance
  • Life Insurance
  • Employee Assistance Program
  • Onsite Medical Center
  • Emergency Support System
  • Maternity Benefit
  • Paternity Benefit Program
  • Adoption Assistance Program
  • Day-care Support Program
  • Relocation benefits
  • Transfer Support Policy
  • Travel Policy
  • Employee PF Contribution
  • Flexible PF Contribution
  • Gratuity
  • NPS
  • Leave Encashment
  • Higher Education Assistance
  • Car Lease
  • Salary Advance Policy

Job Details

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

What to expect from this role:

  • Opportunity to work on Travel Insurance related initiatives with key stakeholders of the Insurance industry in the country.
  • End to end responsibility of the business including but not limited to P&L ownership, operational excellence, regulatory compliance and marketing.
  • Collaboration with internal teams- product, business finance, customer service, etc to monitor and manage the category daily
  • Track sales funnels, converted sales and revenues and plug the holes if any
  • Discuss innovative financial solutions with Travel insurers and bring them to life on PhonePe platform.
  • Benchmark customer experience and processes with other internal categories as well as competition – hence acting as a catalyst for improving process design for better customer experience. 
  • Work with data to help grow the business through interventions on product and technology.
  • Responsible for management of business reporting and any ad hoc reporting from time to time. Proficient knowledge of MS Excel is a must
  • Customer first attitude with a strong execution bias
  • Experience of working with a highly skilled team across all functions
  • To be a part of India's highly disruptive fintech wave

Ideal candidate for this role should:

  • Preferably be an MBA with 2-4 years of experience
  • Have work experience in business development and / or product development in a dynamic Travel insurance environment. 
  • Exposure to digital marketing will be an added advantage.
  • Be agile and highly collaborative, communicate impressively
  • Strong analytical acumen and problem solving 
  • Demonstrate deep understanding of insurance business
  • Be highly data-driven and adept at balancing needs with business goals
  • Be skilled in building and managing business alliances
  • Thrive in a competitive and a result-oriented work environment
  • Be able to create and own the processes on their own

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

Life at PhonePe

PhonePe in the news

Similar Jobs

Codeninja - Pre-Sales Associate

Codeninja

Punjab, Pakistan (Hybrid)
2 Months ago
ION - Data Associate - Wealthmonitor

ION

Budapest, Hungary (On-Site)
6 Months ago
Scanline VFX - VFX Workflow Supervisor

Scanline VFX

Seoul, South Korea (On-Site)
8 Months ago
The Walt Disney Company - WTVD (ABC11) Community Engagement Intern, Fall 2025

The Walt Disney Company

Durham, North Carolina, United States (On-Site)
2 Months ago
Wargaming - Community Manager (Native/Fluent English)

Wargaming

Prague, Prague, Czechia (Hybrid)
1 Month ago
Vishay Precision Group,  Inc  (VPG) - QAD Manager

Vishay Precision Group, Inc (VPG)

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
Tesla - Service Team Lead for Service, Order Preparation, and Remote Diagnostics

Tesla

Baden-Württemberg, Germany (On-Site)
2 Months ago
NinjaVan - B2B Account Executive (Cebu)

NinjaVan

Cebu City, Central Visayas, Philippines (Hybrid)
6 Months ago
Tesla - Shift Supervisor Operations in Battery Cell Manufacturing (Electrode)

Tesla

Brandenburg, Germany (On-Site)
2 Months ago
Evolution - Training Academy Manager (Online gaming industry)

Evolution

New Westminster, British Columbia, Canada (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Scientific Games  - Content Writer

Scientific Games

Alpharetta, Georgia, United States (On-Site)
2 Months ago
SKYDANCE - ShotGrid Production Manager

SKYDANCE

New York, New York, United States (Hybrid)
5 Months ago
Warner Bros Discovery - Technical Services Team Leader

Warner Bros Discovery

Nerima City, Tokyo, Japan (On-Site)
5 Months ago
Fliff  Inc  - Business Analyst

Fliff Inc

Philadelphia, Pennsylvania, United States (On-Site)
9 Months ago
PwC - Senior Financial Data Analyst  | Deals (M&A) | CDI | H/F

PwC

Neuilly-sur-Seine, Île-de-France, France (On-Site)
6 Months ago
ION - Technical Consultant - Endur

ION

New York, New York, United States (On-Site)
6 Months ago
Anthology  Inc  - Senior HRIS Analyst

Anthology Inc

Colombia (Remote)
3 Months ago
Netflix - Coordinator, Content Licensing/Business - Korea

Netflix

Seoul, South Korea (On-Site)
4 Months ago
PwC - Country Finance Officer

PwC

Baghdad, Baghdad Governorate, Iraq (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

ION - Social Media Producer

ION

India (On-Site)
6 Months ago
Zeta - Software Development Engineer in Test I / II

Zeta

Hyderabad, Telangana, India (On-Site)
6 Months ago
Warner Bros Games - Senior Analytics Engineer

Warner Bros Games

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Microsoft - Senior Data Scientist

Microsoft

Hyderabad, Telangana, India (On-Site)
4 Months ago
CloudHire - Sr. Full Stack Developer- React & Python

CloudHire

Bengaluru, Karnataka, India (Remote)
6 Months ago
Krafton  - Game Artist

Krafton

Bengaluru, Karnataka, India (On-Site)
2 Months ago
UNSW - Lecturer/Senior Lecturer in Screen Production – School of the Arts and Media (UNSW)

UNSW

Bengaluru, Karnataka, India (On-Site)
6 Months ago
PwC - Assurance - Financial Markets - Manager - Kolkata/Bangalore/Hyderabad

PwC

Kolkata, West Bengal, India (On-Site)
5 Months ago
CloudHire - Executive Assistant

CloudHire

Hyderabad, Telangana, India (Hybrid)
6 Months ago
HiLabs - Software Test Engineer

HiLabs

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Operations Jobs

Tesla - Junior HR Operations Associate - Dutch Speaker

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
Electronic Arts - Capture Production Coordinator

Electronic Arts

Los Angeles, California, United States (On-Site)
3 Months ago
Tesla - Service Preparation Specialist

Tesla

Huddinge, Stockholm County, Sweden (On-Site)
2 Months ago
BP Energy - Pipeline Engineer - TSI

BP Energy

Mumbai, Maharashtra, India (On-Site)
7 Months ago
The Walt Disney Company - Food and Beverage Director, Disneyland Hotel

The Walt Disney Company

Chessy, Île-de-France, France (On-Site)
3 Months ago
Tesla - Lead Service Advisor - Lisbon

Tesla

Lisbon, Lisbon, Portugal (On-Site)
2 Months ago
Lulalend - Lulapay Operations Graduate

Lulalend

Cape Town, Western Cape, South Africa (On-Site)
2 Months ago
Canva - Revenue Operations Specialist - Invoicing (Night Shift)

Canva

Manila, Metro Manila, Philippines (Remote)
1 Month ago
Voodoo - Venture Strategy Intern

Voodoo

Paris, Île-de-France, France (On-Site)
2 Months ago
Sandoz India   - Senior Manager Supply Chain & ESO IT Solutions Operations

Sandoz India

Telangana, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

About The Company

PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. With 48 crore (480 Million) registered users, one in four Indians are now on PhonePe. The company has also successfully digitized 3.6 crore (36 Million) offline merchants spread across Tier 2,3,4 and beyond, covering 99% of the postal codes across India. PhonePe is also the leader in Bharat Bill Pay System (BBPS), processing over 45% of the transactions on the BBPS platform. PhonePe forayed into financial services in 2017, providing users with safe and convenient investing options on its platform. Since then, the company has introduced several Mutual Funds and Insurance products that offer every Indian an equal opportunity to unlock the flow of money and access to services. PhonePe was recently recognized as the Most Trusted Brand for Digital Payments as per the Brand Trust Report 2023 by Trust Research Advisory (TRA).



Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Phonepe

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug