Clinical Supervisor
Job Summary
Job Description
The Clinical Supervisor provides leadership and oversight for clinical and non-clinical case management services for refugee and immigrant communities. Responsibilities include supervising a team of case managers, providing clinical guidance, training, and administrative oversight, ensuring high-quality, culturally sensitive, and trauma-informed services. The role involves reviewing care plans, ensuring compliance with program guidelines, and coordinating services with interdisciplinary teams. The Clinical Supervisor will also participate in community engagement and partnership development, ensuring the delivery of holistic care to clients. This role ensures program integrity and promotes positive client outcomes.
Must have:
- Master's degree in Social Work.
- Current California licensure as an LCSW.
- Experience working with vulnerable and underserved populations.
- Knowledge of California’s public health and behavioral health systems.
- Demonstrated leadership and team-building abilities.
- Proficient in clinical documentation and data systems.
- Strong communication and conflict resolution skills.
- Experience with trauma-informed care.
Good to have:
- 1-2 years in a supervisory role.
- Minimum 2 years unrestricted licensed.
- Proficiency in a second language.
- Excellent interpersonal and communication skills.
Perks:
- Competitive benefits package.
- Employee discount program.
8 skills required
Job Details
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
This position is reliant upon funding and may be subject to modification or termination based on resource availability.
POSITION SUMMARY:
The Clinical Supervisor provides essential leadership and oversight for the clinical and non-clinical case management services provided to refugee and immigrant communities at World Relief. This role ensures the delivery of high-quality, culturally sensitive, and trauma-informed services that empower clients to achieve self-sufficiency and well-being. The Clinical Supervisor will oversee a team of case managers, providing clinical guidance, training, and administrative supervision to ensure adherence to best practices, ethical standards, and program objectives. This position is crucial in maintaining program integrity, fostering a supportive team environment, and promoting positive client outcomes.
ROLE & RESPONSIBILITIES:
- This role is responsible for supervising others and includes responsibilities consistent with supervising employees, including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values, including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
- Provide regular clinical supervision and mentorship to licensed/unlicensed clinicians, case managers, and interns, fostering a collaborative, supportive team environment. Support onboarding and training of new staff and interns, ensuring alignment with trauma-informed, culturally responsive practices. Facilitate regular case consultations and professional development opportunities.
- Conduct staff trainings on safety assessments, program protocols, documentation standards, and best practices in care coordination.
- Maintain accurate and timely documentation of supervision sessions, training activities, and development plans.
- Review and approve individualized care plans developed by case managers, ensuring they align with program guidelines addressing social determinants of health including both clinical and non-clinical needs.
- Monitor and evaluate the effectiveness of care plans and service delivery.
- Leading internal and external utilization review processes to ensure compliance with Department of Healthcare Services rules and regulations.
- Adjust strategies as needed to improve outcomes and ensure full compliance with program requirements, including CalAIM and Medi-Cal.
- Utilize data and reporting tools to support continuous quality improvement initiatives.
- Lead the implementation and evaluation of integrated behavioral health and wellness programs within a refugee-focused service model.
- Ensure all services comply with program policies and updates, MediCal billing guidelines, documentation, and regulatory requirements including HIPAA.
- Stay informed about relevant policy developments and integrate them into program operations.
- Coordinate reporting on outcomes for internal and external stakeholders.
- Support the development of individualized care plans addressing the psychosocial, medical, and cultural needs of clients.
- Provide direct intervention for high-risk cases or coordinate referrals to appropriate external services.
- Coach staff in applying trauma-informed and motivational interviewing techniques to engage clients meaningfully.
- Advocate for client access to holistic, comprehensive services across sectors.
- Work closely with interdisciplinary teams including medical providers, behavioral health specialists, housing navigators, and community organizations.
- Promote a coordinated, whole-person care approach that supports client self-sufficiency and long-term wellness.
- Participate in systems-level problem-solving and service planning
- Establish and maintain partnerships with healthcare providers, CBOs, and local agencies to strengthen referral networks.
- Represent the organization at coalitions, working groups, and forums related to refugee/immigrant health and wellness.
Clinical Supervision & Staff Development
Care Plan Oversight & Quality Assurance
Program Implementation & Compliance
Client Services & Advocacy
Collaboration & Interdisciplinary Coordination
Community Engagement & Partnership Development
JOB REQUIREMENTS:
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Master's degree in Social Work from an accredited university or college.
- Current California licensure as an LCSW.
- Demonstrated experience working with vulnerable and underserved populations.
- Knowledge of California’s public health and behavioral health systems, including Medi-Cal managed care systems, and CalAIM initiatives.
- Demonstrated leadership, mentorship, and team-building abilities.
- Proficient in clinical documentation, use of electronic health record (EHR) and other data systems.
- Strong communication, collaboration, and conflict resolution skills.
- Experience with trauma-informed care, motivational interviewing, and culturally responsive practices.
- Experience in crisis intervention and community partnerships.
- Proficiency in Microsoft Office Suite
- A valid US driver’s license, reliable transportation, and active insurance policy are required.
PREFERRED QUALIFICATIONS:
- 1-2 years in a supervisory role preferred.
- Minimum 2 years unrestricted licensed preferred.
- Proficiency in a second language: Spanish, Dari, Pashto, Russian, Ukrainian preferred.
- Flexibility and the ability to learn quickly in a fast-paced work environment
- Excellent interpersonal and communication skills.
- Knowledge of social work principles, case management techniques, and integrated delivery system models.
- Ability to manage multiple tasks effectively, prioritize duties, and navigate stressful situations.
- Ability to work collaboratively in a multidisciplinary team and with external healthcare providers
World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
***
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
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