Cloud Technical Solutions Engineer, Networking (English, Chinese)

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate. You will be responsible for managing the customer’s issues through diagnosis, resolution or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products. You will also develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis. In this role, you will act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud. You will also work closely with multiple product and engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production, understanding customer issues and advocate for their needs with cross-functional teams. You may be required to work non-standard hours or shifts which may include weekends as needed.