Communications Training Specialist

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:
Mattel is the #1 toy company in the world and owner of the strongest portfolios of children’s and family entertainment franchises in the world. It is also the decisive leader in the Newborn, Infant, and Toddler super-category, with roughly 14% share, globally. The Fisher-Price brand has over 90 years of experience in development through play and contains some of the most beloved and prominent infant items in the world, including Little People, Gyms & Playmats, Entertainers & Jumperoos, Walkers and Educational Toys. The brand is a 360-degree multi-generational franchise, with publishing and consumer products, content, smart connect, educational videos and partnerships with early education and development professionals. Last year, in this category, Mattel sold close to $1B globally and close to $700M in Infant.

The Global Quality Systems Team manages quality systems across Mattel. The team manages organizational change management, training, system administration, system development, and user support. The team works with leaders in the Quality, Safety, Regulations, and Compliance organization to ensure that all quality systems are meeting key objectives. The objectives are to ensure systems are being fully adopted, processes are aligned, and users are supported across Mattel. These objectives help to ensure that Mattel develops, manufactures, and ships quality products that are safe and regulatory compliant. This is a new team being developed as Mattel embarks on a path of digital transformation for the Quality, Safety, Regulations, and Compliance organization.

The Opportunity: 
Mattel is currently seeking a Communications Training Associate, hybrid (East Aurora, NY). In this position, you will collaborate with a global team who are responsible for organizational change management of quality systems and associated processes. You will create communications and schedule regular updates for all Global Quality Systems users. You will author training documents and design presentations. You will provide communications research and evaluation of communications effectiveness. This candidate will effectively communicate information and ideas in written and verbal formats, engage and attract followers online, and build and maintain relationships. This position works closely with the Global Quality Systems Training and Technical teams. This position reports to the Associate Manager of Global Quality Systems.  

What Your Impact Will Be: 

• As part of the Team, you will have a significant impact on the digital transformation for the Quality, Safety, Regulations, and Compliance organization.
• Develop a structured communication plan for a best-in-class organizational change management operating model.
• As part of the training team, you will develop effective and engaging training (method, materials, and media)
• Produce content and voice-over for training videos and user guides.
• Partner with the technical team on solving user support issues, enhancements, and new projects to ensure successful implementation with end users.
• Develop and maintain a calendar of reoccurring training, system update announcements, and other communication opportunities to engage and entice users around the globe.
• Assist the technical team with user acceptance testing.   

What We’re Looking For: 

• Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
• English language, grammar, and punctuation expert.
• Exceptional writing and presentation creation skills.
• Strong communication and presentation skills (in person and virtual) must be comfortable being on camera during virtual meetings.
• Experience developing training videos/media.
• Comfortable using your voice in demonstration videos.
• Act independently with the drive and initiative to move projects to the next level.
• Establish effective working relationships at all levels.
• High level of proficiency in Microsoft Office 365.
• Learn new tools quickly.
• Experience training in a corporate/professional environment.
• Ability to participate in meetings and calls outside of normal working hours (late night or early morning)
• 3+ years supporting information technology end users.
• Bachelor’s Degree or Equivalent.  

Don’t meet every single requirement? At Mattel we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work:

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are:

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
The Culture at Mattel
FP: Let's Be Kids