Community Manager

Community Manager (Responsible Technology)

Are you eager to be at the forefront of innovation? One of the biggest challenges and opportunities with artificial intelligence is around the data used to train AI models, and how to do that responsibly and ethically whilst protecting privacy and rights.

We now seek a versatile Community Manager which is a pivotal role that drives aims to harness the power of machine learning within the realm of video data. Our mission is to build a responsible video data library data based on compliant, annotated and ethically sourced video data. Community members will get direct access to the product development team and an incredible network of video analytics solution developers, partners, and customers.

You will join a leading, global provider of video management software and be part of our innovative and entrepreneurial development team. You will leverage your expertise to deliver while ensuring compliance, top user experience and quality standards.

Your Responsibilities:

• Community Facilitation: Develop and implement strategic community plans that align with the company's objectives. Facilitate online community engagement and events
• Relationship Building: Build strong relationships with community members, including developers and end-customers. Act as a liaison, manager, and moderator between community members
• Event Management: Organize and manage community events, both online and offline, to foster shared learning and collaboration opportunities
• Communication: Communicate community insights and progress to stakeholders across the organization, including executive leadership
• Proactive Engagement: Actively engage with community members to understand their needs and provide support. Signpost questions and requests to the appropriate team members

Are you the right candidate?

Technical Skills:

• Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work effectively across diverse teams
• Organizational Skills: Highly organized and proactive, with the ability to manage multiple tasks and projects simultaneously
• Tech Literacy: Comfortable working in software/data and experience of community building and facilitation. Slack, Teams, Jira, and other community and communications tools.
• Creative Thinking: Strategic thinker with a creative problem-solving approach and a strong analytical mindset

Experience:

• 5+ years of experience in community management, with a proven track record of leading projects
• Proficient in project management with outstanding communication and teamwork abilities
• Experience using community management platforms and tools
• Excellent problem-solving skills with the capacity to thrive in a fast-paced, agile environment

About the team:

You will join over 20 fantastic colleagues in a fast-growing and very international team that besides the engineering core counts profiles across marketing, sales and more. We all share an entrepreneurial mindset and a firm belief that we can break new ground to the benefit of the world. We work on a foundation of trust, collaboration and flexibility. Ideally, your base will be within regular travelling distance of our HQ in Copenhagen or our Madrid office but if you are the right profile, other options are possible. Please note that the focus of the community initially will be in the US and EU so need to be comfortable working covering these time zones. 

What else can Milestone offer you:

In addition to the exciting challenges of this role, Milestone provides:

• Opportunities for professional growth and development.
• A supportive company culture and inclusive workplace environment.
• Daily meals, snacks, and beverages in our canteen.
• Office amenities such as company bikes, a gym, massages, and Friday gatherings.
• Monthly company events for team bonding and enjoyment.

Join us in shaping the future of video management through engineering and innovation. Apply now to be part of our forward-thinking team at Milestone!

Contact and application:

We look forward to receiving your CV written in English. If you have any questions, you are very welcome to contact our Community Lead, Roland Harwood at RHR@milestone.dk

We would like you to start as soon as possible as we interview candidates.

Build your career here!

Help us make the world see:

You will become part of an ambitious, international company in rapid growth with development sites in Denmark, Bulgaria and Spain – and offices all over the world. We are technology driven as we are developing and maintaining one of the most advanced IP (Intellectual Property) video surveillance systems in the world. Innovation is not only important for us. It is a part of our DNA just as responsible use of technology which we actively support. We believe in trust, mutual respect, a healthy work life balance and room for all voices to be acknowledged. As such, we expect you to engage, speak up, and make a difference for our customers, your colleagues and yourself. Read more at milestonesys.com