Community Manager

Manage social communities and messaging across all social media and community channels (Tweets, LinkedIn updates, Instagram, TikTok, Bluesky updates, Discord announcements, Steam news, forums).

Plan, execute, and optimize paid social media advertising campaigns on Meta, Reddit, and Twitter/X.

Liaise with the game team to ensure the community is up to date with any changes that happen inside the game.

Develop plans to engage with the community and share updates and relevant content.

Campaign planning, development, execution, and evaluation.

Listening – using the right tools and informing content production.

Help construct the tone and voice of the brand and be consistent in conversations.

Help construct the dedicated Discord channel for one of the projects.

Develop relationships with users and customers via all media channels.

Work across the team on identifying trends and hot topics and the content plans.

Create and manage a content marketing calendar.

Monitor discussions and trends within the fan base on internal & external channels (including Steam reviews, Discord threads, etc).

Complete all necessary daily/weekly/monthly reporting.

Collaborate with Product Marketing, Web Development, Customer Support, and the Product Business Unit (Production, Product Management, Design, Art, Engineering) to ensure success.

Create and reuse marketing assets using Photoshop.

Support Steamworks backend setup and help coordinate with go-to-market timelines for PC releases.

2–3 years experience in a community management or customer service role. Experience in the video games industry is a significant plus.

Hands-on experience planning, running, and optimizing ads across Meta (FB/IG), Reddit Ads, TikTok Ads, and Twitter/X Ads.

Previous experience with user moderation in a digital/online environment, including work with forums, live chat, or other game mastering tools.

Excellent understanding and experience with market research projects.

Excellent written and oral communication skills, and ability to create quality documentation for internal and external audiences.

Proficient in English; any other language (especially Spanish) is an asset.

Strong understanding of social media services, mechanics, and trends, especially Discord, Bluesky, Reddit, Facebook, Twitter/X, TikTok, and Steam.

Strong organizational, analytical, and presentation skills (prepare reports and analyze customer trends and characteristics).

Proficiency with MS Office, especially Word, Excel, and PowerPoint.

Strong passion for video games, especially PC titles, and familiarity with indie and AA/AAA ecosystems.