Chat Operator / Game Support

Are you passionate about games and would like to develop your skills in a fun international environment, this is the opportunity you are looking for!

Position Summary – Chat Operator / Game Support 

We currently have a great (student) job opportunity for a Chat Operator that supports our players by answering all kinds of questions about GamePoint, our games, and the community and thus helping to improve our customers’ satisfaction. The Chat Operator is active in our community chats, answers the phone, and takes care of incoming support tickets via live chat, mail, and various social networks.

Note: EU residency is mandatory

Key Responsibilities

• You keep players happy and entertained
• Provide support in a combination of the following languages: Dutch, English or German. 
• Handle complaints in difficult and busy situations
• Assist with community events, offline and online
• You take care of several forthcoming activities such as localizations, social media scheduling, and live streams.

Educational & (Work) Experience

• You are currently studying (BA or MA)
• Working experience in a customer-oriented environment
  
  

Key Skills Required

Personal Characteristics

• You have a polite, thoughtful, and friendly attitude
• High level of empathy and a strong customer focus
• You are a team player
• Have a good sense of humor
• Willing to work on flexible hours, during the day, evening, and on the weekend

Essential skills

• You have a great affinity with (mobile) Games and the Gaming industry
• Basic computer knowledge and affinity with IT
• Fluency in English (speaking & writing)

Desirable

• Fluency in one European language like; Dutch, Italian, German, Spanish, Portuguese, or French.

What do we have to offer

We offer a salary of €17,24 per hour (including holiday allowance and holidays), a lunch arrangement and a fun and casual work environment, frequent team-building events, and lots of more fun and perks! We have a casual international work environment in a beautiful historical building in the middle of the center of The Hague!

Contact

Are you interested in this position? I am happy to tell you more about the job, the department and the company in general! Feel free to contact Jeffrey Otterspoor (Director of Community Operations) via telephone: +31 70 311 011 0 or per e-mail: jeffrey@gamepoint.com.

Want to Learn More about GamePoint? See for more info information our corporate Website: www.gamepoint.biz

Please do not contact us for sales purposes