Coordinator - Insurance Operations

Company:

Marsh

Description:

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in our Toronto, Canada office. This is a hybrid role that has a requirement of working at least three days a week in the office. The Invoicing Specialist will provide essential support to Client Facing Brokers, ensuring the accurate and timely production of invoices and related documentation while also mentoring peers and contributing to process improvements.

We will count on you to:

• Ensure timely and accurate production/processing of invoices, fee transactions, finance requests, and related policy documentation.
• Identify opportunities for improvement within operational processes and collaborate with colleagues and Operations Leadership to implement enhancements.
• Manage and prioritize your workload to meet individual Service Level Agreements (SLA), Key Performance Indicators (KPI), and quality targets.
• Build and maintain strong working relationships with internal and external stakeholders, ensuring an elevated level of customer awareness and service.
• Adhere strictly to the company's quality practices and compliance policies, including Errors and Omissions avoidance.

What you need to have:

• High School Diploma or equivalent work experience.
• 2+ years of previous work experience in a related field, preferably in insurance or financial services.
• Strong numerical skills and the ability to interface with colleagues at all levels within the organization.

What makes you stand out:

• Bachelor’s degree in a relevant field.
• Excellent organizational skills with the ability to prioritize work and meet deadlines.
• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel) and comfort with technology solutions.
• Excellent interpersonal skills and a positive attitude, with the ability to handle complex negotiations and influence stakeholders.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create innovative solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your wellbeing.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.