CRM Coordinator

With an ever increasing catalogue of products and customer base, we are increasing our CRM team and hiring a CRM Coordinator to assist with customer communication in our Spanish markets. The CRM Coordinator will contribute to maximizing growth and customer retention through implementing strategy and communications to a rapidly growing player base. 

Your Squad

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. So, if you've excelled in compliance self-empowered-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Role and Responsibilities

• Coordinate communication and content to enhance the user experience and stages of the player lifecycle.
• Recommend and develop optimal plans for delivery of campaign, campaign format and campaign platform to grow profitability, creating action plans and strategies where appropriate.
• Enhance player lifetime value, reduce churn and implement relevant CRM strategy.
• Collaborate with the content and marketing teams to identify which offers to promote.
• Be responsible for researching and sourcing relevant content to communicate with our player base
• Monitor and analyze results of email/SMS campaigns, including completing weekly/monthly KPI reports.

Work experience and skills

• Retention marketing knowledge.
• Passionate team player with the ability to work with colleagues across departments.
• An eye for detail, enhancing the experience of customers through top-line communication.
• Fluent English both written and spoken.
  
• You have experience working with creative teams, such as digital design, to prepare visual assets for campaigns.
• Detail-oriented and well organized. You know how to prioritize, and you consider the broader implications of your actions on the projects you participate in.
• You can manage complexity and to progress with several tasks at a time.
• Familiarity with EDM & other CRM marketing tools is desirable
• Gambling and sports knowledge would be highly regarded

Benefits

Some of the perks of working for us:

• Flexible working hours
• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
• Annual training and development budget

And we have many many more initiatives that we will be rolling out.

“We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant”. We believe that the unique contributions of everyone at Stake are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.