Customer Engineer, Google Cloud, Greenfield

1 Month ago • 4 Years + • DevOps

Job Summary

Job Description

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. Responsibilities include identifying and qualifying business opportunities, understanding customer technical objections, and developing strategies to resolve technical blockers. You'll support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering with product management to prioritize solutions impacting customer adoption. You will also work with Google Cloud products to demonstrate and prototype integrations, guide customers through assessments of legacy application environments, and recommend modernization roadmaps. The role requires recommending integration strategies, enterprise architectures, platforms, and application infrastructure for Google Cloud implementation.
Must have:
  • Bachelor's degree or equivalent experience
  • 4+ years technical sales engineering in cloud computing
  • Experience with GCP and cloud architecture
  • Experience with application migration to cloud
  • Problem-solving and customer relationship building
Good to have:
  • Experience with cross-functional teams
  • Experience with emerging cloud technologies
  • Experience prospecting and building Greenfield territories

Job Details

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience as a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role.
  • Experience in cloud computing, cloud market, engaged dynamics, and customer buying behaviours, along with public Cloud (GCP).
  • Experience in design, architecture, and implementing distributed global cloud-based systems and cloud native applications.

Preferred qualifications:

  • Experience in migrating applications and services to cloud platforms.
  • Experience working with cross-functional teams, influence audiences, and identify expansion engagements.
  • Experience with emerging technologies, methodologies, and solutions in the cloud/IT technology space.
  • Experience prospecting, building, and maintaining customer relationships, with a passion for building Greenfield territories in Enterprise accounts.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams to differentiate Google Cloud to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Work with the team to identify and qualify business opportunities, understand customer technical objections, and develop the strategy to resolve technical blockers.
  • Support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partner with product management to prioritize solutions impacting customer adoption to Google Cloud.
  • Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  • Guide customers through assessments of existing legacy application environments and provide recommendations on a prioritization roadmap for infrastructure and application modernization.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure needed to implement a complete solution on Google Cloud.

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