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Customer Growth Associate, Google Customer Solutions, Early Careers (English, Polish)

Customer Growth Associate, Google Customer Solutions, Early Careers (English, Polish)

3 Hours ago • All levels • Business Development

About the job

2 skills required for this role

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communication

innovation

Job Description

As a Customer Growth Associate at Google Customer Solutions, you'll be part of a team focused on helping small businesses grow using Google Ads. You will build relationships with clients, conduct consultations, and pitch advertising solutions tailored to their needs. Responsibilities include managing a portfolio of accounts, tracking progress towards growth goals, providing performance analysis, and mentoring clients on digital marketing strategies. This role demands strong communication, problem-solving skills, and a passion for helping businesses succeed online. Fluency in English and Polish is essential for supporting client relationships in the specified region. You'll need to be comfortable with frequent phone consultations, campaign evaluations, and proactively engaging with clients to drive growth and adoption of Google Ads products. Continuous training will be provided to enhance your professional skills.

Must have:

Bachelor's degree or equivalent experience
Fluency in English and Polish
Experience in digital sales/marketing
Client relationship management
Strategic thinking & problem-solving

Good to have:

Google Ads certification
Google Ads experience
Portfolio management experience
Understanding of customer success metrics

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Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
Ability to communicate in English and Polish fluently, to support client relationship management in this region.

Preferred qualifications:

Certification in Google Ads.
Experience with Google Ads and online advertising.
Familiarity with managing a portfolio or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
Ability to think strategically, with excellent communication and problem-solving skills.
Interest in sales and technology with a passion for helping businesses grow online.

About the job

The Small Business Sales (SBS) Scaled team is a Sales team designed to grow small-sized companies with significant expansion potential. The team specializes in delivering the most effective solutions to high potential small businesses from all verticals and business models in the most efficient way for the business.

As a Customer Growth Associate, you will establish relationships by conducting regular phone consultations and pitches with a large portfolio of clients. You will promote solutions, manage partnerships, and provide analysis to deliver successful business outcomes. You will uncover the business needs of Google's key clients and achieve their marketing goals while driving incremental agreements through our advertising solutions.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
Manage large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
Participate in continuous training throughout the program to develop professional and business skills.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.