Customer Liaison

1 Month ago • 1-2 Years • $37,440 PA - $37,440 PA

Job Summary

Job Description

California Closets seeks a Customer Liaison to assist customers and provide an exceptional brand experience. This role involves efficient and detailed appointment scheduling via phone and email, and greeting showroom visitors. Duties include managing incoming calls and emails, addressing client needs, coordinating with the Centralized Scheduling team, maintaining showroom cleanliness, and potentially assisting with administrative tasks like social media support, warranty claims, and sales support. The position requires a self-starter with strong organizational, time management, and communication skills, along with the ability to learn new business systems quickly.
Must have:
  • 1-2 years administrative/customer service experience
  • Positive attitude and self-starter
  • Detail-oriented and organized
  • Excellent time management skills
  • Ability to provide exceptional client experience
  • Tech savvy and quick learner
Good to have:
  • Experience in construction/home renovations
  • Experience in a luxury brand environment
  • Associates Degree in business/accounting
  • Calendar management/scheduling experience
Perks:
  • Health insurance (Medical, Dental, Vision)
  • Paid Time Off (PTO)
  • Floating holidays
  • Paid holidays
  • Sick days
  • 401K retirement plan with company match
  • Overtime potential
  • Career growth opportunities

Job Details

Company Description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’ 

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

***Work schedule for this opportunity is Wed-Sun 10a-6p***

***The starting pay for this position is $18/hr***

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

  • Health insurance – Medical, Dental, and Vision
  • PTO days, floating holidays, paid holidays, and sick days
  • 401K retirement plan with company match
  • 40 hours/week with overtime potential
  • Grow your career with us – many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Duties and Responsibilities:

  • Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
  • Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
  • Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
  • When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
  • Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
  • May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
  • Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
  • Based on business size may handle accounts receivable tasks

Qualifications

  • 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
  • Associates Degree related to business administration / accounting from an accredited college or university preferred
  • Calendar management / regional scheduling experience preferred
  • Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
  • Detail oriented, organized and time management skills
  • Ability to provide an exceptional client experience aligned to the company values
  • Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

Additional Information

All your information will be kept confidential according to EEO guidelines.

#NV123

Privacy Policy: https://www.californiaclosets.com/privacy-policy/

Terms and Conditions: https://www.californiaclosets.com/terms-conditions/

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