Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
AssociateJob Description & Summary
At PwC, we are a community of solvers, where every individual plays an important role in shaping the future of our firm, clients and communities. We seek individuals who excel in their roles and embody our core behaviours, working together to create a better tomorrow. Our commitment to Trusted Leadership and Distinctive Outcomes, from our PwC Professional framework, defines how we deliver on our purpose and strategy, serving our clients and living our values in every interaction. Trusted Leadership emphasises building trust, delivering sustained outcomes, and demonstrating courage and honesty, especially during challenging times. Distinctive Outcomes focus on excellence, collaboration, and inclusiveness, ensuring our work adds value, meaning, and purpose. By integrating these principles into our daily operations, we ensure that our efforts are aligned with our values and objectives. Thus, we are looking for candidates who are self-aware, collaborative, committed to continuous learning, and dedicated to delivering quality and integrity.Position summary
To handle reception area activities.
Serves as the first point of contact with the firm and the office for visitors and callers.
Handle all internal and external inquiries and carry out administrative activities of the front office.
Customer
Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
Managing floor operations eg.cleaning, FM, meeting rooms, hourly floor checks
Fills up the CAFM form/App for any facilities/maintenance issues
Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost.
Deals with daily issues if EA cannot handle.
Check occupancy against bookings on assigned floor/s
Sits when not on cover at floor host receptions
Maintain visitor logs
Manage Parking Validators Logs
Coordinate with mailroom for outside delivery/courier services with the help of
Perform general maintenance of the reception area
Coordinate with Security where relevant
Act in accordance with regulations
Perform other administrative duties as required (eg. Issuing PwC access cards)
Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
Learning and Growth
participate in and lead various projects. One example is co-piloting the training for all receptionists during the MS migration, where you will serve as the project champion.
Unlimited access to Vantage, our online training portal, to support your continuous professional development.
Requirements:
High school certificate (equivalent) or Bachelor’s degree
Fluency in spoken and written English, proficiency in Arabic is an advantage
Min 1-3 years of experience in customer service related role such as front desk or receptionist role
Specific Skills
Experience with a professional services firm is an advantage
Knowledge and Skills
Strong organizational skills
Excellent oral communication and interpersonal skills
Must possess a professional telephone manner
Demonstrated ability to work under pressure
Demonstrated team player
Must possess a warm, friendly and professional demeanor
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
YesGovernment Clearance Required?
YesJob Posting End Date
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
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